Avast WEBforum

Business Products => Avast Business => Topic started by: Alexander1717 on May 20, 2019, 01:01:58 AM

Title: No support at all!
Post by: Alexander1717 on May 20, 2019, 01:01:58 AM

Hi,
I'd like to cancel our subscription and can't!
I wanted to turn an auto-renew off and it doesn't work... saying "ERROR {key=100}"

I've sent an email to support 6 days ago to solve the issue and got nothing!!! it looks like it will be renewed for another year in a day... Quite FUNNY SERVICE!... :o >:(

so if someone knows how to cancel it let me know please...

Title: Re: No support at all!
Post by: DavidR on May 20, 2019, 02:29:53 AM

Do you mean that you created a support ticket ?

If so what is the Support Ticket ID number you were given ?

As far as I'm aware you can stop auto-renew from your my.avast.com account, is that what you tried ?

Title: Re: No support at all!
Post by: Alexander1717 on May 20, 2019, 04:07:08 AM

I sent it to support@help.avg.com which i found on your website somewhere. I got a conformation without any request number.
I created a ticket as well this morning. ask the same question... here is a request no.: 08634121

so what i tried to do.. I went to https://business.avast.com/#settings/license then to 'see details' then I see two licences we have
---------
Expiration
Extend expiration
23 May 2019

Expiration
Extend expiration
22 May 2019

---------
both as an auto-renew subscription for 17 devices in total. We wanted keep 14 devices so I tried to cancel one of them but every time when I click OFF it says "ERROR {key=100}"

Title: Re: No support at all!
Post by: DavidR on May 20, 2019, 11:50:23 AM

Now that you have created a support ticket it should be processed, they are handled in FiFo order so it is best not to make multiple requests as it would push it down the order.

I'm not familiar with the business products and their support ticket system, but I'm not sure if the ID number you have given is specific to business or consumer products.  But I will try to draw attention to it, though I'm not an Avast employee, but an Avast user.

Edit: Typo.

Title: Re: No support at all!
Post by: mickey.b on May 20, 2019, 08:21:19 PM

Quote from: Alexander1717 on May 20, 2019, 04:07:08 AM

I sent it to support@help.avg.com which i found on your website somewhere. I got a conformation without any request number.
I created a ticket as well this morning. ask the same question... here is a request no.: 08634121

so what i tried to do.. I went to https://business.avast.com/#settings/license then to 'see details' then I see two licences we have
---------
Expiration
Extend expiration
23 May 2019

Expiration
Extend expiration
22 May 2019

---------
both as an auto-renew subscription for 17 devices in total. We wanted keep 14 devices so I tried to cancel one of them but every time when I click OFF it says "ERROR {key=100}"

I apologize for the delay. Our ticketing system was having issues last week, but we have received your case, and sent a reply.