Avast WEBforum

Consumer Products => Avast Passwords => Topic started by: srgbnd on May 20, 2019, 07:03:34 PM

Title: Cant sync Avast Passwords because I can't confirm Avast account password change
Post by: srgbnd on May 20, 2019, 07:03:34 PM

I did reset for my Avast account password. Now I'm trying to sync Avast Passwords on my devices (macOS and Android). And I can't sync any device because I am requested to confirm the account password change from another synced device. And I have no another synced device. Another option I see is to enter my previous Avast account password. And I don't know it. What do I have to do to sync the Avast Passwords on my devices?

Title: Re: Cant sync Avast Passwords because I can't confirm Avast account password change
Post by: srgbnd on May 20, 2019, 07:44:06 PM

I found my old Android phone and saw the approve requests are going there. I click approve but I see "It appears you have not approved on your another device" message on my current Android. Also, there are many captcha messages, one after another.

Title: Re: Cant sync Avast Passwords because I can't confirm Avast account password change
Post by: srgbnd on May 20, 2019, 07:48:49 PM

And after all these approvals, in my macOS Avast Passwords I see a request to login to my Avast account. I put the correct password (I know it is correct because I tried it via browser) and I see the message "Something went wrong. Please try again." 

Title: Re: Cant sync Avast Passwords because I can't confirm Avast account password change
Post by: BWhit on May 21, 2019, 01:11:08 PM

Hi srgbnd,

I have now deleted your Passwords synchronization as you requested in a private message. You should be able to start the synchronization process once again from the beginning. Please see the instructions in this support article if needed: https://support.avast.com/article/255/

Title: Re: Cant sync Avast Passwords because I can't confirm Avast account password change
Post by: srgbnd on May 21, 2019, 02:00:28 PM

Hi BWhit.
It works now. Thank you.