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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Tim384 on May 24, 2019, 11:52:10 PM

Title: Wired network being set to public every reboot
Post by: Tim384 on May 24, 2019, 11:52:10 PM
I go into settings and tell it specifically it is private but every reboot it decides that the wire plugged into my computer must be a public network. 

i could understand a unsecured wireless network but this is really annoying that it is insisting that the same connection i've been using for many months is public on EVERY REBOOT!!!!

Please fix this...it's obnoxious when apps that work flawlessly have issues and I have to go figure out that my network is set to public and the firewall is silently blocking it.  Even setting rules to allow those applications it just doesn't listen to me.  And before anyone goes to blame windows for it, I go into windows and change it to private and it goes right back to public...it only stays in private when I change it in the avast firewall.

I use the latest version of windows 10.

I don't carry my mid tower around to coffee shops and plug them into strange networks....
Title: Re: Wired network being set to public every reboot
Post by: bob3160 on May 24, 2019, 11:58:45 PM
I don't use the Avast firewall. See if this is of any help to you.
https://www.avast.com/faq.php?article=AVKB25 (https://www.avast.com/faq.php?article=AVKB25)
Title: Re: Wired network being set to public every reboot
Post by: Tim384 on May 25, 2019, 01:36:05 AM
No, this is how it changes the actual network connection for the computer to public.  Each time I reboot it acts as if it is a brand new connection, which has the same mac address, and even the same connection name as the  last 10 times I've rebooted.
Title: Re: Wired network being set to public every reboot
Post by: BWhit on May 27, 2019, 02:01:01 PM
Hi Tim384,

I'm sorry to hear about the issues that you are experiencing.

Can you try disabling the option for "Enable automatic profile switching" in the Geek Area settings?

To access the Geek Area, please open the Settings screen (click the 'cog' icon on the Firewall page, or click "Menu" > "Settings") > click "Search" in the top right of the screen > type geek:area in the text box and press enter/return > click "Search" in the top right of the screen > type firewall and press enter/return.

You should then see the Firewall settings - please disable the automatic profile switching option by un-checking the check next to it.

If this does not resolve the issue, can I ask whether the application is notifying you that you have connected to a new network via a pop-up window in the bottom corner of the screen every time you reboot, or is it switching the network profile silently?
Title: Re: Wired network being set to public every reboot
Post by: Tim384 on May 27, 2019, 07:22:59 PM
It is the pop up window in the bottom right corner, and changing that option didn't fix it.  I still got the pop up after disabling the option and it was still setting it to public. I decided to try it again after changing all the connections (the ones that are actual ports on the pc) to private.  Rebooted and didn't get a popup, it just set it to public without any notification.



Title: Re: Wired network being set to public every reboot
Post by: mchain on May 27, 2019, 11:24:18 PM
I go into settings and tell it specifically it is private but every reboot it decides that the wire plugged into my computer must be a public network. 

i could understand a unsecured wireless network but this is really annoying that it is insisting that the same connection i've been using for many months is public on EVERY REBOOT!!!!

Please fix this...it's obnoxious when apps that work flawlessly have issues and I have to go figure out that my network is set to public and the firewall is silently blocking it.  Even setting rules to allow those applications it just doesn't listen to me.  And before anyone goes to blame windows for it, I go into windows and change it to private and it goes right back to public...it only stays in private when I change it in the avast firewall.

I use the latest version of windows 10.

I don't carry my mid tower around to coffee shops and plug them into strange networks....
I think here it is something you said.

If you are running both Windows Firewall and Avast Firewall, you shouldn't do that.  You are going to get conflicts between both.  I suggest turning off Windows Firewall if it is on, and rebooting.  If active, what is the Windows Firewall setting?  You seem to say it is set to Public, correct?
Title: Re: Wired network being set to public every reboot
Post by: Tim384 on May 28, 2019, 07:03:51 AM
no, only avast firewall, but if you go to the network settings of windows there is a public/private switch that you can use to change the network from public to private.  When I tried to change it there it would go right back, so that implied it was being changed elsewhere, and when I changed it in the avast firewall it was changed in the windows settings to match, and didn't change.

Which is why I started looking for a solution to why avast kept changing it to public.
Title: Re: Wired network being set to public every reboot
Post by: BWhit on May 28, 2019, 04:04:37 PM
Hi Tim384,

In order to resolve this, we need to have a deeper look at the program to identify what exactly is causing the issue. Could you please generate what we call a support file? Please follow the steps in this guide: https://support.avast.com/en-ww/article/Submit-support-file (https://support.avast.com/en-ww/article/Submit-support-file) and post the file ID generated in the final step.
Title: Re: Wired network being set to public every reboot
Post by: Tim384 on May 28, 2019, 05:52:15 PM
File ID: 2P2E6
Title: Re: Wired network being set to public every reboot
Post by: MrDJ on May 28, 2019, 07:41:21 PM
Tim, can you tell us if you are using a stand alone VPN

i use Nord vpn and on every boot up i get the popup window on bottom right with Avast showing public.
sometimes if left a while it will auto switch to private but not always.
annoying yes but ive got into the routine of just clicking it to private every time. once set to private it stays there so slightly different to yours which keeps switching back.

im on win7 pro using wired connection.
Title: Re: Wired network being set to public every reboot
Post by: Tim384 on May 28, 2019, 11:04:38 PM
I have nord vpn, but I only use it when I have online games that are having issues staying connected.  I guess the app is in the background, but I only use it to play a specific game or when a node goes out and cuts off a service I use.   so maybe 5% of the time overall.
Title: Re: Wired network being set to public every reboot
Post by: Zdenek on May 29, 2019, 01:51:37 PM
Hallo, we need log file to analyze the problem. Please copy the "c:\ProgramData\AVAST Software\Avast\log\FwServ.log" and "c:\ProgramData\AVAST Software\Avast\log\anen.log" files and send it to us. Better is pack whole log folder and send whole content to us.
Thank you
Title: Re: Wired network being set to public every reboot
Post by: KRANORZOR on May 29, 2019, 02:05:19 PM
I have exactly the same problem of OP, has started since installing the MAY UPDATE 1903, so it's related fo sure ( i have avast on all pc and they act the same after updating ).

 :)
Title: Re: Wired network being set to public every reboot
Post by: bob3160 on May 29, 2019, 02:19:45 PM
I have exactly the same problem of OP, has started since installing the MAY UPDATE 1903, so it's related fo sure ( i have avast on all pc and they act the same after updating ).

 :)
So why not follow the direction from Zdenek and send in the logs to find and correct the problem.


Hallo, we need log file to analyze the problem. Please copy the "c:\ProgramData\AVAST Software\Avast\log\FwServ.log" and "c:\ProgramData\AVAST Software\Avast\log\anen.log" files and send it to us. Better is pack whole log folder and send whole content to us.
Thank you
Title: Re: Wired network being set to public every reboot
Post by: Tim384 on May 29, 2019, 03:02:54 PM
Hallo, we need log file to analyze the problem. Please copy the "c:\ProgramData\AVAST Software\Avast\log\FwServ.log" and "c:\ProgramData\AVAST Software\Avast\log\anen.log" files and send it to us. Better is pack whole log folder and send whole content to us.
Thank you

Ok, have the log folder compressed, where do you want it sent?
Title: Re: Wired network being set to public every reboot
Post by: trparky on May 29, 2019, 04:02:52 PM
I've been seeing this same issue too but I tried to submit data via the Avast Support Tool and it says that it can't submit it.
Title: Re: Wired network being set to public every reboot
Post by: HK on May 29, 2019, 04:18:15 PM
Hi Tim384.

You don't have to. I see you already sent support package and it contains both FwServ.log and anen.log. Zdenek will look into it.

File ID: 2P2E6

Thanks a lot.
HK
Title: Re: Wired network being set to public every reboot
Post by: kalman2 on June 06, 2019, 02:59:13 AM
Is there a fix for this issue yet?
Title: Re: Wired network being set to public every reboot
Post by: Tim384 on June 06, 2019, 04:34:09 AM
I've been working with support and they are looking into it.  It's a bit strange, and it isn't nord vpn, since I uninstalled it.
Title: Re: Wired network being set to public every reboot
Post by: blarney77 on June 09, 2019, 02:13:53 PM
I hate to say this, but Avast has known for many weeks that this is an issue.  I'm an Insider and have been running the slow ring builds for 1903 since late March.  When I contacted Avast their response was that they don't support Insider Builds and to roll back if I didn't want to click each time I booted up.
I contacted them again and tried to get them in Early May because I knew that 1903 was about to come out publicly and there would be a lot of aggravated users if they did not get this handled.  It seems they have not dealt with it.  This is NOT A NEW PROBLEM!

I WOULD NOT recommend turning off the firewall as it really is a very MINOR issue to have to click one time at bootup.  Of course it's annoying, but I would rather have to click once than turn off protection for my system.  I have not had this issue after sleeping or hibernating, only after a full restart.

Avast is still a very good antivirus and I still continue to recommend them to those I advise, but they seem to not have a handle on WHY it;s happening.  I have been told that it is an issue with Windows assigning a "Virtual MAC address" for the network card/MB chip, but that doesn't really make sense to me.  (I'm majorly hardware, not a programmer, but it still sounds like a brushoff kinda response while they figure it out.

Again, if all I have to do is click it, no biggie as long as it continues to work, but it's annoying and they should have fixed this.   I also put it on Microsoft as they tend to do weird things without giving a full and proper heads up to developers to the strange changes.  But Insiders have seen this coming.  Avast was alerted months ago.

I have sent many logs and had a couple of very long and in depth phone calls with support, and as part of the troubleshooting even rolled back to 1809.  Worked great.  Going back to 1903 even with the very latest updates to Avast it still makes me select PRIVATE every bootup.

The Blarnerator!
Title: Re: Wired network being set to public every reboot
Post by: bob3160 on June 09, 2019, 03:54:38 PM

@blarney77
Thanks for your insight.Avast doesn't offer direct phone support it's handled via a third party.
Turning off the firewall means you are protected from the firewall included in Windows.
No one should ever connect to the internet with out a firewall.
Hopefully by Mon. Avast will hone in.


Title: Re: Wired network being set to public every reboot
Post by: blarney77 on June 11, 2019, 07:26:51 PM
bob3160,

You may have posted here often, but you apparently are a BOT or you don't really READ the issues posted here.
Funny though, you said "Turning off the firewall means you are protected from the firewall included in Windows."!!
Protected FROM Windows Firewall? heh heh... many think Windows Firewall is not so good, but not sure I need to be protected FROM it..  BY it, perhaps.
I DO prefer Avast's firewall protection, it has served me well in the past and better than Microsoft's attempts at running a firewall.

Telling people to go to the Avast settings or individual programs for this issue is also totally ridiculous!  It happens before anything has been run!!

This is NOT a new issue, and it was reported to them during Insider testing and I have been told by Avast to roll back to 1809 rather than deal with the problem, that is WHAT Insider testing is for!  Avast has known about this a long time and it SHOULD have been dealt with before now.
Your comment of "Hopefully by Mon. Avast will hone in." is pretty silly because they have had MONTHS to correct this.  It's still here.  Not holding my breath.  Might be sorry I recently re-subscribed.
I am still concerned that they either could not fix this or just plain can't.  Either way is disturbing for a company with the user base they have.

...   Blarney is not always BS!   ....

BTW, Been using computers since 1979, Owner since 1982, PC builder since 1990, WINDOWS user Since Windows 2.0!  Kinda familiar with software, Microsoft, and updates  (Windows 8 is the ONLY version I have not purposely run!)
 
Title: Re: Wired network being set to public every reboot
Post by: bob3160 on June 11, 2019, 09:20:45 PM
bob3160,

You may have posted here often, but you apparently are a BOT or you don't really READ the issues posted here.
Funny though, you said "Turning off the firewall means you are protected from the firewall included in Windows."!!
Protected FROM Windows Firewall? heh heh... many think Windows Firewall is not so good, but not sure I need to be protected FROM it..  BY it, perhaps.
I DO prefer Avast's firewall protection, it has served me well in the past and better than Microsoft's attempts at running a firewall.

Telling people to go to the Avast settings or individual programs for this issue is also totally ridiculous!  It happens before anything has been run!!

This is NOT a new issue, and it was reported to them during Insider testing and I have been told by Avast to roll back to 1809 rather than deal with the problem, that is WHAT Insider testing is for!  Avast has known about this a long time and it SHOULD have been dealt with before now.
Your comment of "Hopefully by Mon. Avast will hone in." is pretty silly because they have had MONTHS to correct this.  It's still here.  Not holding my breath.  Might be sorry I recently re-subscribed.
I am still concerned that they either could not fix this or just plain can't.  Either way is disturbing for a company with the user base they have.

...   Blarney is not always BS!   ....

BTW, Been using computers since 1979, Owner since 1982, PC builder since 1990, WINDOWS user Since Windows 2.0!  Kinda familiar with software, Microsoft, and updates  (Windows 8 is the ONLY version I have not purposely run!)
 

Again, thanks for your expert insight. Many of us have used the firewall supplied with the Windows OS. It's been quite effective since Windows 7.
I'm not the only one that seems to think so. https://www.howtogeek.com/165203/why-you-dont-need-to-install-a-third-party-firewall-and-when-you-do/ (https://www.howtogeek.com/165203/why-you-dont-need-to-install-a-third-party-firewall-and-when-you-do/)
I never said that it was better than the one offered by Avast. Some of us use the free version of Avast which doesn't contain a firewall.
My statement was that the windows firewall was an alternative till Avast fixed the problem.



Title: Re: Wired network being set to public every reboot
Post by: greeny187 on June 12, 2019, 03:06:25 AM
Problem still there. Looks like Avast is taking their sweet time in having this bug fixed. It just plain annoying to select the type of firewall on every boot up.
Title: Re: Wired network being set to public every reboot
Post by: mchain on June 12, 2019, 09:56:00 PM
As I run a vpn, I sometimes get 'An unidentified network has connected and is set to Public'.

Otherwise, when not running a vpn, no notification about the remaining network is ever seen, ever.  Might be that only some users are affected by this bug, maybe both Windows Defender firewall is running as well as Avast firewall? 

Windows Defender firewall is turned off here.
Title: Re: Wired network being set to public every reboot
Post by: bob3160 on June 12, 2019, 10:12:55 PM
Those that are effected, are you running Windows 10 v1903 ???