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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: karinaw on May 28, 2019, 02:21:37 PM

Title: problem with blues screen
Post by: karinaw on May 28, 2019, 02:21:37 PM

hi, I have a problem, after the last update of win10 I get a blue screen (when running windows), with avg error, there is System Service Exception and error source is : aswMonFlt.sys
could you help me ? what I have to do with this error ? thank you in advance

Title: Re: problem with blues screen
Post by: bob3160 on May 28, 2019, 04:02:31 PM

For AVG go here: https://support.avg.com/?l=en (https://support.avg.com/?l=en)
This is for Avast problems.

Title: Re: problem with blues screen
Post by: kwiq on May 29, 2019, 08:39:01 AM

Hi Karinaw,
would you send us a memory.dmp file for analysis ?

The default location of the dump file is %SystemRoot%memory.dmp i.e C:\Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%Minidump.dmp (C:\Window\Minidump.dump if C: is the system drive)

Please zip the memory.dmp az Karinaw_5_2019.zip and upload it to avast ftp server ftp://ftp.avast.com/incoming.
(https://support.avast.com/en-eu/article/FTP-file-upload)

Thank you for report !