Avast WEBforum
Consumer Products => Avast Passwords => Topic started by: Patrick570 on May 28, 2019, 05:07:03 PM
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Hello, I am trying to sync my passwords across devices. However, when I try to activate the synchronization & back-up on my phone, I am asked to authorize access from a device that's already active. Unfortunately, I don't have my original device anymore and I can't seem to be able to do this with any other device either since they were never activated from that original device. I followed the steps on the website to restore my account from the original email I received, but I require the original Master Password which I don't remember, it's been too long. Would it be possible for someone to reset my account so I can restart anew? I understand from other posts that I've seen that doing this will delete all my passwords and data, but I would appreciate if someone could help me do this.
Thanks.
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PROBLEM AVEC LE MOT DE PASSE AVAST
SYETMATIQUEMENT LA VERSION ESSAIS CE RETELECHARGE ET TOUJOURS EN VERSION ESSAIS
ALORS QUE PAYER POUR 3 ANS
LORS D ECRITURE DU MOT DE PASSE SUITE A DEMANDE .................PROBLEM CONSTATER UNE CROIX
SA COMMENCE BIEN
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@Patrick570
I've reset the synchronization group for you now, so you should be able to synchronize your logins again as if you were a new user. Please let me know if you have any further issues.
@Fanny21:
Please create a topic in the French section of the forum - https://forum.avast.com/index.php?board=23.0
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Hey there
I'm having the same issues are you able to reset my sync for me thank you so much
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Hi Ryan Gross,
I'm sorry for the delay in responding to you. Can I first confirm that you are aware of and understand that resetting the sync for you will delete all of your stored passwords/data?