Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: yaara on May 30, 2019, 09:37:51 AM

Title: i got charged by avest software!!!!!
Post by: yaara on May 30, 2019, 09:37:51 AM

hallo.
can you halp me igot charged by avest software but i didnt order anything!!
no avest account and did not subscribed to any avast subscription/ how can i cancel wahatever it is?? i dont want this!
pleass help!!!!!!!!!!!!!!!!!

Title: Re: i got charged by avest software!!!!!
Post by: Asyn on May 30, 2019, 09:41:19 AM

-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)

Title: Re: i got charged by avest software!!!!!
Post by: BWhit on May 30, 2019, 02:34:41 PM

Hi yaara,

You had a subscription with us registered under a mistyped email address. I have now arranged with our distributor to refund the payment for you; they will arrange this transaction and notify you in due course (I have advised of your correct email address).

Please be aware, it may take between 5 to 7 business days to complete the refund process, and to have the funds back in your account.

Title: Re: i got charged by avest software!!!!!
Post by: yaara on July 03, 2019, 12:41:17 PM

hallo,
i still didnt got my refund back..
you told me it will take 7 days but a month passed allredy!!!!!!!

if you want take care of it soon i will sue you.... it is a theft!!!!!!!!!!

Title: Re: i got charged by avest software!!!!!
Post by: BWhit on July 03, 2019, 05:25:31 PM

Hi yaara,

According to our distributor's system, the refund was indeed processed on May 31st. I have sent you a PM with with more specific details about the refund (and where the refund was sent), and what to do next if your card issuer states that they have not received the funds.