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Consumer Products => Avast SecureLine VPN => Topic started by: j-francois2 on June 03, 2019, 04:42:21 PM

Title: No IP with Avast Securline
Post by: j-francois2 on June 03, 2019, 04:42:21 PM

Hello,
I have an Avast secureline subscription for several years now. But it does not work anymore because it does not give me more virtual IP.
I have kaspersky security on my PC and I wonder if securline would not be incompatible with other anti virus.
SO i have uninstall kasperski.. ANd ... Same way and issue
Securline say : You are connected.. But i can't navigate in my chrome and securline write in "Virtual ip" : N/D

A idea ?

Title: Re: No IP with Avast Securline
Post by: bob3160 on June 03, 2019, 11:01:11 PM

Quote from: j-francois2 on June 03, 2019, 04:42:21 PM

Hello,
I have an Avast secureline subscription for several years now. But it does not work anymore because it does not give me more virtual IP.
I have kaspersky security on my PC and I wonder if securline would not be incompatible with other anti virus.
SO i have uninstall kasperski.. ANd ... Same way and issue
Securline say : You are connected.. But i can't navigate in my chrome and securline write in "Virtual ip" : N/D

A idea ?

How did you remove Kasperski ???

Title: Re: No IP with Avast Securline
Post by: j-francois2 on June 04, 2019, 12:21:17 AM

with the uninstall program, why ?

Title: Re: No IP with Avast Securline
Post by: bob3160 on June 04, 2019, 12:57:56 AM

Quote from: j-francois2 on June 04, 2019, 12:21:17 AM

with the uninstall program, why ?

If you used the removal tool mentioned here, ( https://docs.google.com/document/d/1-jYwX271V8s6hl47uO-S_TBOaJW-JxxN3cudix12H6c/edit (https://docs.google.com/document/d/1-jYwX271V8s6hl47uO-S_TBOaJW-JxxN3cudix12H6c/edit) )
Then it was properly removed. If not, then there may still be things left over that can interfere.

Title: Re: No IP with Avast Securline
Post by: j-francois2 on June 06, 2019, 09:17:15 PM

in fact, I have uninstalled again with the provided tool for a total uninstall of kapersky and securline still does not work.
So I took my PC to a friend to test with his line adsl and securline works.
I'm coming in my home (I'm in the campaign, on the internet with 4G) and securline no longer works. So it's my 4G line that blocks.
an idea to get around the problem?

Title: Re: No IP with Avast Securline
Post by: bob3160 on June 07, 2019, 12:51:29 AM

Quote from: j-francois2 on June 06, 2019, 09:17:15 PM

in fact, I have uninstalled again with the provided tool for a total uninstall of kapersky and securline still does not work.
So I took my PC to a friend to test with his line adsl and securline works.
I'm coming in my home (I'm in the campaign, on the internet with 4G) and securline no longer works. So it's my 4G line that blocks.
an idea to get around the problem?

Have you tried different locations ???