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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: Gègèn on June 09, 2019, 02:33:17 AM

Title: VPN connection impossible after hibernate
Post by: Gègèn on June 09, 2019, 02:33:17 AM
Hello

Since a few days, when I wake up my computer from standby or hibernation, it is impossible to connect the vpn (to any country).
So that it can reconnect, I have to restart the pc...

Could you help me please ?
Title: Re: VPN connection impossible after hibernate
Post by: mchain on June 14, 2019, 07:44:03 AM
Do you have an internet connection after resume from sleep or hibernate without the Avast SecureLine VPN running?
Title: Re: VPN connection impossible after hibernate
Post by: Gègèn on June 25, 2019, 01:52:12 AM
Sorry for the late response.
Yes she is... but as much I do not know why the problem appears, so why now it is not presented anymore ??? : -s
Title: Re: VPN connection impossible after hibernate
Post by: mchain on June 25, 2019, 02:09:27 AM
Sorry you are having problems translating into English but your efforts are appreciated.  What is your language?

So,
Title: Re: VPN connection impossible after hibernate
Post by: Gègèn on June 25, 2019, 06:19:53 AM
 :)
french
yes normal connexion
and second computer is dead  :'(
Title: Re: VPN connection impossible after hibernate
Post by: Gègèn on June 26, 2019, 09:15:19 PM
I activated the vpn on the new pc (as the death of the other) and the problem reappeared on both at the same time.
My computer is connected with a network cable directly to the box and the other by the wifi.
On mine, the vpn does not succeed to connect, except after restarting the pc and on the new one (there was the same problem on the old one), there are always disconnections.
I hope that these explanations are more clear ;-)
Thank you
Title: Re: VPN connection impossible after hibernate
Post by: mchain on June 27, 2019, 02:59:35 AM
If you have a multi-user license for Avast VPN you shouldn't not be seeing no connectivity.

If, on the other hand, you have a single-use license, you can't run Avast VPN on both systems at the same time.  You'll have to pick and choose.
Title: Re: VPN connection impossible after hibernate
Post by: Gègèn on June 28, 2019, 06:35:32 AM
I know it well, otherwise I would not have explained the problem here ;-)
Besides, I would like to be able to recover the license of the dead pc. Is it possible please?
Thanks
Title: Re: VPN connection impossible after hibernate
Post by: Gègèn on July 08, 2019, 07:46:00 PM
Up please
Title: Re: VPN connection impossible after hibernate
Post by: bob3160 on July 08, 2019, 09:28:36 PM
Go to your my.avast.com account from there you should be able to see all your licenses.
Title: Re: VPN connection impossible after hibernate
Post by: Gègèn on July 13, 2019, 06:36:13 PM
Thank you
But what I meant was that when you activate a license on a device, the meter does less 1
So I would like to know how to disable the license on this device (dead pc)?
Thank you
PS: moreover, there is no info on this, on the accounts page...