Avast WEBforum

Avast Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: thrasyvoulos on June 10, 2019, 08:57:25 PM

Title: cannot access devices
Post by: thrasyvoulos on June 10, 2019, 08:57:25 PM
I have installed antitheft and have my subsciptions paid.
i am trying to access the dashboard from my laptop and when i try to choose devices i get prompted to install antitheft

what is wrong?
Title: Re: cannot access devices
Post by: jimmipl on June 11, 2019, 03:11:44 AM
I have problem like you, so I hope they will fix it quickly.
Title: Re: cannot access devices
Post by: ncel76 on June 11, 2019, 07:20:27 AM
The same for me
Title: Re: cannot access devices
Post by: BWhit on June 11, 2019, 12:20:26 PM
Our development team report that issue with Anti-theft not working correctly, and linked Android devices not displaying on the Avast Account site has now been resolved. We are sorry for any inconvenience caused during this time.
Title: Re: cannot access devices
Post by: npd226 on June 28, 2019, 12:59:08 AM
It's not resolved because I am still having this issue.  Please help!
Title: Re: cannot access devices
Post by: BWhit on June 28, 2019, 11:06:04 AM
Hi npd226,

The issue reported previously was a system-wide issue which was resolved, and is not currently causing your issue.

Can I check that what you are experiencing is exactly the same as described above?