Avast WEBforum

Business Products => Avast Business => Avast CloudCare Direct Customers => Topic started by: mickey.b on June 12, 2019, 04:15:39 PM

Title: Live Support Chat
Post by: mickey.b on June 12, 2019, 04:15:39 PM

Live support chat is now available in the CloudCare portal! You may need to logout/login and/or clear your web browser's cache for the button to appear in the left panel.

Title: Re: Live Support Chat
Post by: AnotherUsername on September 06, 2019, 09:28:12 PM

Does this feature work?  I just tried it for the first time and it has been "Connecting to Agent...", "Please hold while we connect you to an agent" for about 30 minutes.

UPDATE: Nevermind.  It just took a while for someone to connect.

Title: Re: Live Support Chat
Post by: mickey.b on September 10, 2019, 08:00:59 PM

Quote from: AnotherUsername on September 06, 2019, 09:28:12 PM

Does this feature work?  I just tried it for the first time and it has been "Connecting to Agent...", "Please hold while we connect you to an agent" for about 30 minutes.

UPDATE: Nevermind.  It just took a while for someone to connect.

I apologize for your wait. We attempt to keep agents online all during our business hours, and we get quite at times. :)