Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Janet84 on June 13, 2019, 03:03:41 AM
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HI There, I don't know how to look this stuff up on a forum so please bear with me. I signed up for the free trial of Avast Internet Security so I could resolve the performance issues the scan says are there. I struggled with getting the license set up and activated but now it's there. Now each time I run a scan and go to resolve the performance issues found all I get is ..
"The online content is unavailable" I might turn into a loyal customer after the trial is up, but not if I can't get the bloody program to do what it says it can do.
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What are these Performance issues ?
Personally I believe this is trying to get you to purchase the Paid version of Avast CleanUP.
I take it this happened after a Smart Scan ?
Even in the Avast Internet Security, there are modules a taster of other Avast paid products.
When you click Resolve, if this is for a paid product it opens a purchase screen do download the paid CleanUP module, it isn't actually going to resolve those issues.
Personally I'm against this type of promotion, give the person a headache and sell the aspirin. Whilst the reported issues may be correct I don't believe it should be done in this way.
Do you feel your system is any different than before, e.g. do you think you have a performance problem ?
If not you re unlikely to need it.
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Personally I'm against this type of promotion, give the person a headache and sell the aspirin. Whilst the reported issues may be correct I don't believe it should be done in this way.
Do you feel your system is any different than before, e.g. do you think you have a performance problem ?
If not you re unlikely to need it.
Thank you DavidR. I think my system has been running more slowly lately so I thought the upgraded version of Avast would benefit me.
It is possibly a mistake then. I will go back to the free version if this free trial version isn't going to resolve any problems.
Cheers!
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Hi Janet, a free trial version of Cleanup is available here: https://www.avast.com/cleanup
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Hi Janet, a free trial version of Cleanup is available here: https://www.avast.com/cleanup
Is this free trial the same as the AIS free trial, e.g. you have to sign up for it (payment at end of the trial) ?
If so I would be looking for a free system cleaner to check what is running on your system, etc.
@ Janet
You could do your own checking in your OS as to what Programs you allow to start on boot many don't need this and can be started as and when you need them and shutdown when you aren't using them.
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Hi Janet, a free trial version of Cleanup is available here: https://www.avast.com/cleanup
Is this free trial the same as the AIS free trial, e.g. you have to sign up for it (payment at end of the trial) ?
Never tried it, but according to the reports in the Cleanup section, it seems so.
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Hi Janet, a free trial version of Cleanup is available here: https://www.avast.com/cleanup
Is this free trial the same as the AIS free trial, e.g. you have to sign up for it (payment at end of the trial) ?
Never tried it, but according to the reports in the Cleanup section, it seems so.
I certainly wouldn't try it under these conditions (but then again, I do my own clean up).
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That was my beef 2 weeks ago with even paid version of avast Pro and that's why I lost it. It actually doesn't do anything other then taking you step by step to purchase exactly that.
I hope avast will remove that from paid version, it really doesn't serve anything other than annoyance and we know where to look for if we need something else on top of what we already have and paid for.
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That was my beef 2 weeks ago with even paid version of avast Pro and that's why I lost it. It actually doesn't do anything other then taking you step by step to purchase exactly that.
I hope avast will remove that from paid version, it really doesn't serve anything other than annoyance and we know where to look for if we need something else on top of what we already have and paid for.
The problem is on an installation there are lots of modules installed that are paid services, these only tell you about issues and to resolve them you have to pay.
My advice is for people to do a custom install and only install those components they want and certainly get rid of the Cleanup component.
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That was my beef 2 weeks ago with even paid version of avast Pro and that's why I lost it. It actually doesn't do anything other then taking you step by step to purchase exactly that.
I hope avast will remove that from paid version, it really doesn't serve anything other than annoyance and we know where to look for if we need something else on top of what we already have and paid for.
The problem is on an installation there are lots of modules installed that are paid services, these only tell you about issues and to resolve them you have to pay.
My advice is for people to do a custom install and only install those components they want and certainly get rid of the Cleanup component.
The problem is that even with custom install, which I do every time I either upgrade or update or do clean install, it still disregards your settings or they adding new settings and futures you aren't aware and step by step e.g. Smart Scan" supposedly resolving you current issue (bull crap) excuse my language, then takes you to upgrade to components that will "help you" (another bull) to resolve rest of the issues.
How irrational that is I cannot believe that avast is not seen or don't want to see it as very, very unhealthy move, its almost as if they don't use common sense ::)
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That was my beef 2 weeks ago with even paid version of avast Pro and that's why I lost it. It actually doesn't do anything other then taking you step by step to purchase exactly that.
I hope avast will remove that from paid version, it really doesn't serve anything other than annoyance and we know where to look for if we need something else on top of what we already have and paid for.
The problem is on an installation there are lots of modules installed that are paid services, these only tell you about issues and to resolve them you have to pay.
My advice is for people to do a custom install and only install those components they want and certainly get rid of the Cleanup component.
The problem is that even with custom install, which I do every time I either upgrade or update or do clean install, it still disregards your settings or they adding new settings and futures you aren't aware and step by step e.g. Smart Scan" supposedly resolving you current issue (bull crap) excuse my language, then takes you to upgrade to components that will "help you" (another bull) to resolve rest of the issues.
How irrational that is I cannot believe that avast is not seen or don't want to see it as very, very unhealthy move, its almost as if they don't use common sense ::)
Not to take away from your experiences
I personally can't confirm, as I also have done, and only do "custom installs" choosing only the components I want and to date, have not received any prompt, ads or other notifications for any of the components I 'have not' installed. I also have the adds/3rd party stuff Unchecked
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https://youtu.be/9R_xgDYFhqE (https://youtu.be/9R_xgDYFhqE)
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That was my beef 2 weeks ago with even paid version of avast Pro and that's why I lost it. It actually doesn't do anything other then taking you step by step to purchase exactly that.
I hope avast will remove that from paid version, it really doesn't serve anything other than annoyance and we know where to look for if we need something else on top of what we already have and paid for.
The problem is on an installation there are lots of modules installed that are paid services, these only tell you about issues and to resolve them you have to pay.
My advice is for people to do a custom install and only install those components they want and certainly get rid of the Cleanup component.
The problem is that even with custom install, which I do every time I either upgrade or update or do clean install, it still disregards your settings or they adding new settings and futures you aren't aware and step by step e.g. Smart Scan" supposedly resolving you current issue (bull crap) excuse my language, then takes you to upgrade to components that will "help you" (another bull) to resolve rest of the issues.
How irrational that is I cannot believe that avast is not seen or don't want to see it as very, very unhealthy move, its almost as if they don't use common sense ::)
Not to take away from your experiences
I personally can't confirm, as I also have done, and only do "custom installs" choosing only the components I want and to date, have not received any prompt, ads or other notifications for any of the components I 'have not' installed. I also have the adds/3rd party stuff Unchecked
so let me ask you ..on bob's video when after "Smart Scan" and it finds advanced issues, specifically the 3 primary folders and if you run free avast I guess it won't go further to fix anything but in paid pro version I would go forward and fix and it would say "all venerable folders fix" Yet! if after that you go back and do it again, it's not fixed and what was fixed exactingly...nothing at all and it takes you further to purchase other of their cleanup software, so what you call that
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That was my beef 2 weeks ago with even paid version of avast Pro and that's why I lost it. It actually doesn't do anything other then taking you step by step to purchase exactly that.
I hope avast will remove that from paid version, it really doesn't serve anything other than annoyance and we know where to look for if we need something else on top of what we already have and paid for.
The problem is on an installation there are lots of modules installed that are paid services, these only tell you about issues and to resolve them you have to pay.
My advice is for people to do a custom install and only install those components they want and certainly get rid of the Cleanup component.
The problem is that even with custom install, which I do every time I either upgrade or update or do clean install, it still disregards your settings or they adding new settings and futures you aren't aware and step by step e.g. Smart Scan" supposedly resolving you current issue (bull crap) excuse my language, then takes you to upgrade to components that will "help you" (another bull) to resolve rest of the issues.
How irrational that is I cannot believe that avast is not seen or don't want to see it as very, very unhealthy move, its almost as if they don't use common sense ::)
Not to take away from your experiences
I personally can't confirm, as I also have done, and only do "custom installs" choosing only the components I want and to date, have not received any prompt, ads or other notifications for any of the components I 'have not' installed. I also have the adds/3rd party stuff Unchecked
so let me ask you ..on bob's video when after "Smart Scan" and it finds advanced issues, specifically the 3 primary folders and if you run free avast I guess it won't go further to fix anything but in paid pro version I would go forward and fix and it would say "all venerable folders fix" Yet! if after that you go back and do it again, it's not fixed and what was fixed exactingly...nothing at all and it takes you further to purchase other of their cleanup software, so what you call that
You need to purchase Avast Cleanup. Just running the Pro version isn't going to fix those issues.
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<snip quotes>
The problem is on an installation there are lots of modules installed that are paid services, these only tell you about issues and to resolve them you have to pay.
My advice is for people to do a custom install and only install those components they want and certainly get rid of the Cleanup component.
The problem is that even with custom install, which I do every time I either upgrade or update or do clean install, it still disregards your settings or they adding new settings and futures you aren't aware and step by step e.g. Smart Scan" supposedly resolving you current issue (bull crap) excuse my language, then takes you to upgrade to components that will "help you" (another bull) to resolve rest of the issues.
How irrational that is I cannot believe that avast is not seen or don't want to see it as very, very unhealthy move, its almost as if they don't use common sense ::)
I don't do a custom install every time, subsequently I do a manual program update (I have program updates set to Manual) and I haven't experienced any components that I unchecked (didn't install) being subsequently being installed.
The Smart Scan (Dumb Scan if you ask me), not that is another ball game, this to my mind is there to try and entice you into purchasing other avast products. The Resolve button just takes you an upgrade page and payment, etc. etc.
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That was my beef 2 weeks ago with even paid version of avast Pro and that's why I lost it. It actually doesn't do anything other then taking you step by step to purchase exactly that.
I hope avast will remove that from paid version, it really doesn't serve anything other than annoyance and we know where to look for if we need something else on top of what we already have and paid for.
The problem is on an installation there are lots of modules installed that are paid services, these only tell you about issues and to resolve them you have to pay.
My advice is for people to do a custom install and only install those components they want and certainly get rid of the Cleanup component.
The problem is that even with custom install, which I do every time I either upgrade or update or do clean install, it still disregards your settings or they adding new settings and futures you aren't aware and step by step e.g. Smart Scan" supposedly resolving you current issue (bull crap) excuse my language, then takes you to upgrade to components that will "help you" (another bull) to resolve rest of the issues.
How irrational that is I cannot believe that avast is not seen or don't want to see it as very, very unhealthy move, its almost as if they don't use common sense ::)
Not to take away from your experiences
I personally can't confirm, as I also have done, and only do "custom installs" choosing only the components I want and to date, have not received any prompt, ads or other notifications for any of the components I 'have not' installed. I also have the adds/3rd party stuff Unchecked
On your video when after "Smart Scan" and it finds advanced issues, specifically the 3 primary folders and if you run free avast I guess it won't go further to fix anything but in paid pro version I would go forward and fix and it would say "all venerable folders fix" Yet! if after that you go back and do it again, it's not fixed and what was fixed exactingly...nothing at all and it takes you further to purchase other of their cleanup software, so what you call that
You need to purchase Avast Cleanup. Just running the Pro version isn't going to fix those issues.
I know that you need to purchase the clean up add-on I've been asked that more then dozen times but there is more to the issue.
On your video under advanced issues one of them is "3 venerable folders" so you proceed to next and avast tells you its fixed right? NO, but it tells you "All Clear" It has been resolved, bull, why is it tell you that?
Next you proceed after supposedly your first issue is fixed it takes you to purchase site so you can resolve your further issues but go back to supposedly resolved folder issue, you can go and do 100 scans and let it fix it over again and its still the same bologna, nothing was fixed in the first place.
Other then to push you through to the next to get your attention on avast's paying products page, the Smart Scan is absolutely, totally useless and avast is forcefully advertising their paying additional software (add-On's)
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For the unsecured folders, there's another product that needs to be purchased.
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For the unsecured folders, there's another product that needs to be purchased.
Well, why is it telling you its all clear and issue is resolved then, to trip you over again and push you forward.
Do you see on the image its clear and fixed or its my imagination
Is it me, am I seen things, please tell me or others don't get that and I asked simple question... what was fixed?
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@ Vapor
Which is why I rarely if ever (I used to on beta testing and forum questions) run on-demand scans and even less so the Smart Scan.
The first image I attached in my last post:
Point 1 - 3 Primary Folder are vulnerable to advanced ransomware - well they are the windows default locations for documents, music and images I believe. Guess what I don't use the defaults and they are all EMPTY. But the Dumb Scan doesn't check or care about them being empty.
Point 2 - I had to laugh the windows 10 firewall is just fine. - but the Dumb Scan doesn't care about that.
Point 3 - Trying to flog me RealSite - I have other tools in my armoury to combat fake websites, but the Dumb Scan doesn't know about them.
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@ Vapor
Which is why I rarely if ever (I used to on beta testing and forum questions) run on-demand scans and even less so the Smart Scan.
The first image I attached in my last post:
Point 1 - 3 Primary Folder are vulnerable to advanced ransomware - well they are the windows default locations for documents, music and images I believe. Guess what I don't use the defaults and they are all EMPTY. But the Dumb Scan doesn't check or care about them being empty.
Point 2 - I had to laugh the windows 10 firewall is just fine. - but the Dumb Scan doesn't care about that.
Point 3 - Trying to flog me RealSite - I have other tools in my armoury to combat fake websites, but the Dumb Scan doesn't know about them.
I'm like you I don't use default folders, in fact, this is what makes me wondering about avast diligence and true knowledge.
I use Deepfreeze Ent. and Igloo to redirect some of the registry and folders to totally different location, some of them even outside of my system.
As you know if you delete theses folders they will rebuild themselves unless you delete the registry associated with them, so I don't even have them I haven't had them since windows 7 existence so what is avast pointing to, if that's what they after.
I'm the same way when comes to real site, there are much more diligent ways to know whether you are on genuine web or not.
Avast should stop this ongoing silly sale pitch. I think they would gain more if they asked once or even twice rather then being so forceful and as I said, in free avast..OK but paying customers, give me a brake.
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<snip quote>
I'm like you I don't use default folders, in fact, this is what makes me wondering about avast diligence and true knowledge.
I use Deepfreeze Ent. and Igloo to redirect some of the registry and folders to totally different location, some of them even outside of my system.
As you know if you delete theses folders they will rebuild themselves unless you delete the registry associated with them, so I don't even have them I haven't had them since windows 7 existence so what is avast pointing to, if that's what they after.
I'm the same way when comes to real site, there are much more diligent ways to know whether you are on genuine web or not.
Avast should stop this ongoing silly sale pitch. I think they would gain more if they asked once or even twice rather then being so forceful and as I said, in free avast..OK but paying customers, give me a brake.
As far as diligence goes, if Avast were to dig deeper into your system to find the non-default folder locations (and I'm sure they probably could), users would be screaming about privacy, etc. etc.
I have never seen the point in deleting these folders or registry entries, given that they will always be empty.
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Yes I get that, but this makes me wonder, when my folders are none existent how on earth avast have determined that they are at risk and how they have applied and fix as it said "All Clear" and fixed I can only come to my own conclusion but, enough of beating dead horse.
Yes, deleting the empty default folders is totally unnecessary but, years ago after windows 7 just came out I made my mission to slim that OS as much as I could, then after all I made an image and ever since I have never reinstalled my OS, if anything I just reload that image and that is without theses folders.
If I was to reinstall windows from disk again I would not bother with deleting these folders its overkill :D
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Yes I get that, but this makes me wonder, when my folders are none existent how on earth avast have determined that they are at risk and how they have applied and fix as it said "All Clear" and fixed I can only come to my own conclusion but, enough of beating dead horse.
Yes, deleting the empty default folders is totally unnecessary but, years ago after windows 7 just came out I made my mission to slim that OS as much as I could, then after all I made an image and ever since I have never reinstalled my OS, if anything I just reload that image and that is without theses folders.
If I was to reinstall windows from disk again I would not bother with deleting these folders its overkill :D
Advertising is not at the same level of knowledge as IT (Avast Programmers) so they use a one-fits-all-script. Whether your system is different is irrelevant for their purposes.