Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mokuy1 on June 18, 2019, 01:29:00 PM

Title: anti virus blocking inbound e-mails
Post by: mokuy1 on June 18, 2019, 01:29:00 PM

hi avast anti-virus or one of the features has suddenly started blocking my inbound e-mails from down loading  from mail server  i haven`t changed any server settings but did have issues with sending e-mail  via a VPN connection (resolved ) & now the inbound has a issue
 any thoughts

Title: Re: anti virus blocking inbound e-mails
Post by: Pondus on June 18, 2019, 01:46:10 PM

Tried repair and reboot?   >>   https://support.avast.com/en-eu/article/Repair-Antivirus

Title: Re: anti virus blocking inbound e-mails
Post by: mokuy1 on June 19, 2019, 07:28:01 AM

hi used your suggestion that hasn`t worked
what the next check
 thanks lyle

Title: Re: anti virus blocking inbound e-mails
Post by: mokuy1 on June 20, 2019, 04:37:05 AM

hi 
  further checking has brought me no closer to a solution .    the VPN tunnell & AV will work independently of ea other but when both are active  the AV seems to block inbound mail mail server to PC & out bound  mail with this error message An error occurred while sending mail: The mail server sent an incorrect
                                                                                  greeting:   Cannot connect to SMTP server 116.250.255.62 (116.250.255.62:587), connect error 10060.
hope someone can sort a solution for me
 thanks lyle

Title: Re: anti virus blocking inbound e-mails
Post by: bob3160 on June 20, 2019, 03:52:47 PM

10060 is a timeout error. Communication not happening in a timely manner.
Don't know if extending the settings would help.

Title: Re: anti virus blocking inbound e-mails
Post by: john912 on June 20, 2019, 09:09:56 PM

I am using the free version on a standard wired fibre connection. Everything works fine if I switch off Avast Mail and Avast web shield. If I have them switched on then email either does not download or  takes ages. Same happens with web pages sometimes. The behaviour is rather inconsistent. This all happened very recently presumably with the last update. Not ideal to have to switch off some of the protection.

Title: Re: anti virus blocking inbound e-mails
Post by: bob3160 on June 20, 2019, 09:55:03 PM

Try the following and see if it helps.
Repair & Clean Install of Avast -> https://goo.gl/t7aJGq

Title: Re: anti virus blocking inbound e-mails
Post by: mokuy1 on June 21, 2019, 03:16:07 AM

hi
the mail server is being blocked by either AV or VPN if both are active  , but will work with either independently