Avast WEBforum

Consumer Products => Avast Passwords => Topic started by: distroyer117 on June 19, 2019, 08:15:02 PM

Title: Avast Passwords Firefox Add-on isn't working anymore
Post by: distroyer117 on June 19, 2019, 08:15:02 PM

Hello,

I have been using the avast password manager for some time now. Everything was great up until a couple of days ago when the browser extension for firefox suddenly stopped working.

Here's what it's (not) doing:
-the add-on is still installed, as show by it appearing on my tool bar and i can still find it through the extension menu.
- There is an exclamation mark next to the orange key (Avast Passwords symbol).
- When i click on the symbol it says one of 2 things (instead of the usual password manager menu):
   * oops, something went wrong. Make sure you have the most recent version of Avast and try again.
   * please re-add our browser extension (with the steps of how to do it explained below).
- For the 1st thing, i have made sure i have the newest Avast installed on my computer.
- For the 2nd thing, when i follow the instruction a new tab opens and it shows me the same error message as the 1st thing.

Here's what i have tried so far, in order of when i tried it (all to no avail):
- Reinstalled the browser extension.
- Got rid of all my cookies and cache.
- Reinstalled Avast.
- Reinstalled Firefox.

Some other interesting info:
- the extension does work in Chrome
- the app still works

does anyone have an idea of how to fix it?

Title: Re: Avast Passwords Firefox Add-on isn't working anymore
Post by: smart69 on January 09, 2020, 02:56:13 PM

I have been annoyed by the same problem for some time. But with the current Firefox browser versions it seems to be not working anymore and the AddOn for the Avas Password Manager can't be found anymore.
Really shit and absolutely user unfriendly! :(

Title: Re: Avast Passwords Firefox Add-on isn't working anymore
Post by: joejoe1 on January 10, 2020, 03:27:13 AM

Same problem, when I try to re-install the FF extension on my mac by clicking on the FF link in Avast settings it takes me to chrome addon instead  >:(

I'm definitely not changing my browser, so probably will have to change the password manager.. 

Title: Re: Avast Passwords Firefox Add-on isn't working anymore
Post by: joejoe1 on January 10, 2020, 03:35:30 AM

also this: https://forum.avast.com/index.php?topic=231443.0

Title: Re: Avast Passwords Firefox Add-on isn't working anymore
Post by: bob3160 on January 13, 2020, 12:33:04 PM

I'm not experiencing the problem at all?
(https://screencast-o-matic.com/screenshots/u/Lh/1578915030703-45496.png)

Title: Re: Avast Passwords Firefox Add-on isn't working anymore
Post by: periclesap1 on January 13, 2020, 08:36:51 PM

same problem, redirect to chrome

Title: Re: Avast Passwords Firefox Add-on isn't working anymore
Post by: Jeff308 on January 14, 2020, 09:03:28 AM

https://pamcdn.avast.com/pamcdn/extensions/install/win/extension/en.html?p_pei=0dzUXkbPWP3fZYkoPYnyjFfLYdo9qABrjDe48OAx&cn=User%20extension%20install&cs=Settings&lang=en-us#firefox

I changed #Chromium at the end of the string to firefox, hope this helps.

Title: Re: Avast Passwords Firefox Add-on isn't working anymore
Post by: bob3160 on January 14, 2020, 11:03:10 AM

Quote from: Jeff308 on January 14, 2020, 09:03:28 AM

https://pamcdn.avast.com/pamcdn/extensions/install/win/extension/en.html?p_pei=0dzUXkbPWP3fZYkoPYnyjFfLYdo9qABrjDe48OAx&cn=User%20extension%20install&cs=Settings&lang=en-us#firefox (https://pamcdn.avast.com/pamcdn/extensions/install/win/extension/en.html?p_pei=0dzUXkbPWP3fZYkoPYnyjFfLYdo9qABrjDe48OAx&cn=User%20extension%20install&cs=Settings&lang=en-us#firefox)

I changed #Chromium at the end of the string to firefox, hope this helps.

And what does that accomplish? I get the following with your link,
(https://screencast-o-matic.com/screenshots/u/Lh/1578996125738-36198.png)

Title: Re: Avast Passwords Firefox Add-on isn't working anymore
Post by: Jeff308 on January 14, 2020, 08:54:53 PM

Enjoy waiting for Avast for a fix then

Title: Re: Avast Passwords Firefox Add-on isn't working anymore
Post by: bob3160 on January 14, 2020, 08:56:30 PM

Quote from: Jeff308 on January 14, 2020, 08:54:53 PM

Enjoy waiting for Avast for a fix then

I'm still not sure what needs to be fixed.

Quote from: bob3160 on January 13, 2020, 12:33:04 PM

I'm not experiencing the problem at all?
(https://screencast-o-matic.com/screenshots/u/Lh/1578915030703-45496.png)

Title: Re: Avast Passwords Firefox Add-on isn't working anymore
Post by: nigeturton on January 15, 2020, 08:45:30 PM

Thank You

worked for me

did show the "something wrong" but enabled in the application directly and all good, syncronised as well

Thank you

Title: Re: Avast Passwords Firefox Add-on isn't working anymore
Post by: Remram on January 16, 2020, 10:40:53 AM

Worked for me too
Thank you

Title: Re: Avast Passwords Firefox Add-on isn't working anymore
Post by: Pavel Studený on January 21, 2020, 10:05:24 AM

The redirect to Chrome Web Store related to Firefox 72 is fixed. No other action than re-adding the extension from the Avast Passwords UI is needed. Thanks for your notification!

Title: Re: Avast Passwords Firefox Add-on isn't working anymore
Post by: Jeff308 on January 31, 2020, 04:26:58 AM

Thanks Paul, Bob if you are not even experiencing the problem then why do you comment here? Just because you aren't experiencing the problem doesn't mean the person who posted about it isn't. Being rude does not accomplish anything either.

Title: Re: Avast Passwords Firefox Add-on isn't working anymore
Post by: bob3160 on January 31, 2020, 08:24:59 AM

Quote from: Jeff308 on January 31, 2020, 04:26:58 AM

Thanks Paul, Bob if you are not even experiencing the problem then why do you comment here? Just because you aren't experiencing the problem doesn't mean the person who posted about it isn't. Being rude does not accomplish anything either.

Nothing rude about asking why something posted on this forum appears not to be working as shown in the screenshot I posted.