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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: chaosrealm93 on June 20, 2019, 03:28:55 PM

Title: A program attempted to access the restricted area of avast
Post by: chaosrealm93 on June 20, 2019, 03:28:55 PM
Hey,

Almost every time i wake my computer from sleep,  Avast will pop up, saying a program attempted to access the restricted area of avast (i keep avast locked with a password).  Is this a known issue with certain programs or is there malware on the PC?  Also is there a log of any sort in avast to see which program is trying to access it?
Title: Re: A program attempted to access the restricted area of avast
Post by: bob3160 on June 20, 2019, 03:34:40 PM
If you suspect malware, follow the instructions here:
https://forum.avast.com/index.php?topic=194892.0 (https://forum.avast.com/index.php?topic=194892.0)
Title: Re: A program attempted to access the restricted area of avast
Post by: chaosrealm93 on June 20, 2019, 03:41:33 PM
Thanks

 Have you heard of a similar case with any software ?
Title: Re: A program attempted to access the restricted area of avast
Post by: bob3160 on June 20, 2019, 03:45:03 PM
Thanks

 Have you heard of a similar case with any software ?
None that I use. Certainly not something that does it at system boot.
Title: Re: A program attempted to access the restricted area of avast
Post by: Pondus on June 20, 2019, 04:14:04 PM
Quote
Avast will pop up, saying a program attempted to access the restricted area of avast
Do you have avast with ransomware shield?




Ransomware Shield - FAQs (Applies to Avast Premier, Avast Internet Security)
https://support.avast.com/en-us/article/Antivirus-Ransomware-Shield-FAQ

Quote
Ransomware Shield secures your personal photos, documents, and other files from being modified, deleted, or encrypted by ransomware attacks. This feature scans for and automatically secures folders which may contain personal data and allows you to specify which other folders you want to protect from untrusted applications. Additionally, you can specify which applications are allowed to modify the files in your folders and which applications are always blocked.



Ransomware Shield - Getting Started
https://support.avast.com/en-us/article/Use-Ransomware-Shield



Title: Re: A program attempted to access the restricted area of avast
Post by: chaosrealm93 on June 20, 2019, 11:48:54 PM
Quote
Avast will pop up, saying a program attempted to access the restricted area of avast
Do you have avast with ransomware shield?




Ransomware Shield - FAQs (Applies to Avast Premier, Avast Internet Security)
https://support.avast.com/en-us/article/Antivirus-Ransomware-Shield-FAQ

Quote
Ransomware Shield secures your personal photos, documents, and other files from being modified, deleted, or encrypted by ransomware attacks. This feature scans for and automatically secures folders which may contain personal data and allows you to specify which other folders you want to protect from untrusted applications. Additionally, you can specify which applications are allowed to modify the files in your folders and which applications are always blocked.



Ransomware Shield - Getting Started
https://support.avast.com/en-us/article/Use-Ransomware-Shield

no, i dont have ransomware shield
Title: Re: A program attempted to access the restricted area of avast
Post by: bob3160 on June 21, 2019, 12:19:42 AM
Which version of Avast are you using ???
Free, Pro, IS or, Premier ???
Title: Re: A program attempted to access the restricted area of avast
Post by: chaosrealm93 on June 21, 2019, 12:38:31 AM
Which version of Avast are you using ???
Free, Pro, IS or, Premier ???

 i have the free version
Title: Re: A program attempted to access the restricted area of avast
Post by: bob3160 on June 21, 2019, 12:48:58 AM
Which version of Avast are you using ???
Free, Pro, IS or, Premier ???

 i have the free version
It's time to follow the instructions I posted in reply #1
Title: Re: A program attempted to access the restricted area of avast
Post by: chaosrealm93 on June 21, 2019, 04:55:16 AM
Which version of Avast are you using ???
Free, Pro, IS or, Premier ???

 i have the free version
It's time to follow the instructions I posted in reply #1

Ok, attached are the files from the malwarebytes and FRST scans
Title: Re: A program attempted to access the restricted area of avast
Post by: bob3160 on June 21, 2019, 02:39:41 PM
Which version of Avast are you using ???
Free, Pro, IS or, Premier ???

 i have the free version
It's time to follow the instructions I posted in reply #1

Ok, attached are the files from the malwarebytes and FRST scans
I've alerted Sass Drake one of the qualified malware removal experts to take a look at your logs.
Please wait for his reply and further instructions.
Title: Re: A program attempted to access the restricted area of avast
Post by: chaosrealm93 on June 21, 2019, 03:27:02 PM
Which version of Avast are you using ???
Free, Pro, IS or, Premier ???

 i have the free version
It's time to follow the instructions I posted in reply #1

Ok, attached are the files from the malwarebytes and FRST scans
I've alerted Sass Drake one of the qualified malware removal experts to take a look at your logs.
Please wait for his reply and further instructions.

Thank you!
Title: Re: A program attempted to access the restricted area of avast
Post by: Sass Drake on June 22, 2019, 10:55:37 AM
Logs are clean. Maybe Avast block AnyDesk process after waking from sleep but only way to test it is to close AnyDesk before putting PC to sleep.