Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Wallofasgard2 on June 23, 2019, 11:53:15 AM

Title: Avast! Free UI crash.
Post by: Wallofasgard2 on June 23, 2019, 11:53:15 AM
Good day,my Avast Free UI is crashing after telling me that it blocked the connection to some https website because of certificate revocation  after opening hxxps://ph.yahoo.com/?p=us .I attached a screen shot of the detection that causes my Avast UI to crash afterwards.Thanks.

Edit: i Also attached the Avast version that i am currently using.
Title: Re: Avast! Free UI crash.
Post by: Pondus on June 23, 2019, 12:31:08 PM
Tried repair and reboot?  >>  https://support.avast.com/en-eu/article/Repair-Antivirus


Title: Re: Avast! Free UI crash.
Post by: Wallofasgard2 on June 23, 2019, 01:25:11 PM
Thanks for the reply.Tried repair and reboot...sadly,still the same.
Title: Re: Avast! Free UI crash.
Post by: alanb on June 23, 2019, 07:02:18 PM
According to Firefox, the certificate has been revoked... ::)
Title: Re: Avast! Free UI crash.
Post by: raaone on June 24, 2019, 01:52:40 AM
Having the same issue on 2 different computers - Avast periodically (15-20 minutes) just goes away. Only started happening about 3-4 days ago. Tried the same uninstall/reinstall process - made no difference.

Avast shouldn't crash just by preventing a bad website!

Title: Re: Avast! Free UI crash.
Post by: kwiq on June 24, 2019, 10:51:05 AM
Hi Wallofasgard2,
can you upload few dump files for analysis ?
Dump files are stored at  "c:\Program Data\AVAST Software\Avast\log\" folder. Select all files with *.mdmp mask.
Please create a zip files with all mdmp files, name it as Wallofasgard2_6_2019.zip and upload to avast ftp server. (https://support.avast.com/en-eu/article/FTP-file-upload)
Thank you for report !
Title: Re: Avast! Free UI crash.
Post by: Wallofasgard2 on June 24, 2019, 01:32:27 PM
Upload done. The file name is Wallofasgard2_6_2019.rar and the password for the archive is virus as stated on the instruction.Thanks. :)
Title: Re: Avast! Free UI crash.
Post by: kwiq on June 24, 2019, 02:23:05 PM
It is fixed in 19.6 version which will be released soon to public !
Title: Re: Avast! Free UI crash.
Post by: mchain on June 24, 2019, 10:44:28 PM
Good job!  Protection increased, great!
Title: Re: Avast! Free UI crash.
Post by: mchain on June 24, 2019, 11:34:33 PM
Suggestion:  Kill the live url by changing to hxxps://tag.sp.advertising.com/ so other users don't hurt their avast installations too by inadvertently clicking it.

Click Modify on your previous posts to make the changes.
Title: Re: Avast! Free UI crash.
Post by: chakspin on June 24, 2019, 11:47:13 PM
I have this version:
Release may 20. 2019
Ver. 19.5.2378 build 19.5.4444.506

It cannot solve the problem. 
Title: Re: Avast! Free UI crash.
Post by: kwiq on June 25, 2019, 10:25:21 AM
Hi chakspin
avast 19.6 release should start on 25.6 2019 !
Title: Re: Avast! Free UI crash.
Post by: Asyn on June 25, 2019, 10:33:51 AM
Hi chakspin
avast 19.6 release should start on 25.6 2019 so tomorrow !
Sorry, but 25/06 is today. ;)
Title: Re: Avast! Free UI crash.
Post by: DavidR on June 25, 2019, 11:55:56 AM
Hi chakspin
avast 19.6 release should start on 25.6 2019 so tomorrow !
Sorry, but 25/06 is today. ;)

Still lots of time left in 25/6 depending on where you live ;)
Title: Re: Avast! Free UI crash.
Post by: reddyshyam on June 25, 2019, 03:41:29 PM
I think 19.6 just pushed through BC. Will reboot and update.
Title: Re: Avast! Free UI crash.
Post by: DavidR on June 25, 2019, 05:34:40 PM
I think 19.6 just pushed through BC. Will reboot and update.

Confirmed.

Updated to avast! free version 19.6.2383 (build 19.6.4546.494) and rebooted on my win10 system.
Title: Re: Avast! Free UI crash.
Post by: Wallofasgard2 on June 26, 2019, 08:04:11 AM
Thank you for the Avast program update 19.6. I can confirm that my UI crashing issue is now resolved.Thank you very much. :)