Avast WEBforum

Business Products => Avast Business => Topic started by: Ano11 on June 25, 2019, 10:00:59 AM

Title: Exceptions keep deleting them selfes.
Post by: Ano11 on June 25, 2019, 10:00:59 AM

When I set a file Path as an Exception in Avast it does work but only for a short time (~60min) than it just removes the entries from the List and deletes the Files in the Excluded directory.

I have this problem now for several Months.

Any Ideas what I can do to fix this?

I'm using Avast business 19.5.2563 (build 19.5.4444.506) on Windows 10 64Bit.

Title: Re: Exceptions keep deleting them selfes.
Post by: Asyn on June 25, 2019, 10:11:18 AM

-> https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-Antivirus-Managed-Exclusions-Guide

Title: Re: Exceptions keep deleting them selfes.
Post by: Ano11 on June 25, 2019, 10:22:48 AM

Quote from: Asyn on June 25, 2019, 10:11:18 AM

-> https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-Antivirus-Managed-Exclusions-Guide

So Avast is synchronising the Settings including the Exceptions with the settings set in the Management Console. Every time this happens it will overwrite / Delete the Exceptions set localy is that correct?

One thing I find strange is that restarting my PC does not delete the Exceptions list. I can set an Exception and Restart my PC and it will still be there.

What is the Recommended solution for this? The Exception should only be added for a few machines while the others don't need it.

Title: Re: Exceptions keep deleting them selfes.
Post by: Asyn on June 25, 2019, 10:27:35 AM

Quote from: Ano11 on June 25, 2019, 10:22:48 AM

So Avast is synchronising the Settings including the Exceptions with the settings set in the Management Console. Every time this happens it will overwrite / Delete the Exceptions set localy is that correct?

Yes.

Title: Re: Exceptions keep deleting them selfes.
Post by: mickey.b on July 02, 2019, 04:57:27 PM

Quote from: Ano11 on June 25, 2019, 10:22:48 AM

So Avast is synchronising the Settings including the Exceptions with the settings set in the Management Console. Every time this happens it will overwrite / Delete the Exceptions set localy is that correct?

One thing I find strange is that restarting my PC does not delete the Exceptions list. I can set an Exception and Restart my PC and it will still be there.

What is the Recommended solution for this? The Exception should only be added for a few machines while the others don't need it.

You could create/duplicate a new settings template in the management console, add the exceptions needed as per https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-Antivirus-Managed-Exclusions-Guide (https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-Antivirus-Managed-Exclusions-Guide) and then change the few devices to use this settings template in the management console.