Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: cameron2018 on June 28, 2019, 10:32:32 PM

Title: autorenew cancellation and refund
Post by: cameron2018 on June 28, 2019, 10:32:32 PM

so i've purchased the secureline VPN a year ago and didn't not notice and uncheck the autorenew option

some billing company named Digital River charged my account 87 euros !!!!!! for an annual renewal on a product i don't use any more
strange thing is that i purchased this product through the Avast user interface on my PC and can't track any order mail in any of my email accounts

i set up an account on the Avast site registered all my email accounts yet Avast tracked no license number for any of their products
obviously i do have the secureline VPN license key registered in my PC's Avast interface

how do i cancel SecureLinve VPN autorenew and get a refund?
All the Avast support topics that refer to refund and autorenew cancellation issues require the order ID thingy which i never got!!!!

Title: Re: autorenew cancellation and refund
Post by: Asyn on June 29, 2019, 07:15:22 AM

-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)

Title: Re: autorenew cancellation and refund
Post by: cameron2018 on June 30, 2019, 12:58:44 PM

thanks for the reply
i was finally able to track down orderID and such

Title: Re: autorenew cancellation and refund
Post by: Asyn on June 30, 2019, 02:07:17 PM

You're welcome.