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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: dhphoto on June 29, 2019, 11:31:42 AM

Title: Full Scan not running Version 19-6-2383
Post by: dhphoto on June 29, 2019, 11:31:42 AM: I updated to the latest version yesterday (Win7 64 bit) and the full system scan starts and then immediately reports nothing found, it doesn't actually scan anything
Thankfully the boot time scan does run

Is this yet another known issue Avast??
Title: Re: Full Scan not running Version 19-6-2383
Post by: Asyn on June 29, 2019, 05:09:52 PM: Hi, just tested it, the full scan works for me.

Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
Title: Re: Full Scan not running Version 19-6-2383
Post by: zanotti2 on June 30, 2019, 11:42:47 AM: Hi. I have experienced exactly the same thing. The other day I wanted to run a full scan and it started then stopped immediately declaring nothing was found. As the original poster said, it didn't even scan. The same thing with Quick Scan. I have uninstalled and reinstalled Avast Free 3 times now. Each time I can run one successful, complete scan, and then the same thing happens. I'm beginning to suspect a virus which has not yet been discovered. I am very concerned that I may not have any AV protection now, even in real-time. Something is definitely wrong here. I'm thinking of changing to another AV app. I like Avast, but this seems like a potentially dangerous situation. I hope a fix is coming - very soon!
Title: Re: Full Scan not running Version 19-6-2383
Post by: bob3160 on June 30, 2019, 04:30:40 PM: Quote from: zanotti2 on June 30, 2019, 11:42:47 AM
Hi. I have experienced exactly the same thing. The other day I wanted to run a full scan and it started then stopped immediately declaring nothing was found. As the original poster said, it didn't even scan. The same thing with Quick Scan. I have uninstalled and reinstalled Avast Free 3 times now. Each time I can run one successful, complete scan, and then the same thing happens. I'm beginning to suspect a virus which has not yet been discovered. I am very concerned that I may not have any AV protection now, even in real-time. Something is definitely wrong here. I'm thinking of changing to another AV app. I like Avast, but this seems like a potentially dangerous situation. I hope a fix is coming - very soon!
Reported to Avast.
Title: Re: Full Scan not running Version 19-6-2383
Post by: dhphoto on July 01, 2019, 10:07:09 AM: Quote from: bob3160 on June 30, 2019, 04:30:40 PM
Reported to Avast.

Tried the repair app no difference

This is a real issue Avast, I cannot run a standard full virus check at all, unless I'm prepared to lose the pc for two hours while it does a boot scan

Not good

EDIT: For what it's worth the Scan History is not reporting my attempt at doing a full scan, it is not even registering I have tried. But the program goes straight to the Great Nothing Found page
Title: Re: Full Scan not running Version 19-6-2383 (UPDATE)
Post by: zanotti2 on July 03, 2019, 11:29:50 AM: After the 3rd reinstall of Avast Free, the problem seems to have disappeared. Perhaps Avast slipped a fix into an update. Whatever, fingers crossed and hoping the fix - whatever it was - will stick. It might still be a good idea for Avast to check into this.
Title: Re: Full Scan not running Version 19-6-2383
Post by: bob3160 on July 03, 2019, 01:43:42 PM: The context menu (right click) scan still will only check the first file.
Once that file has been checked, any other scans are simply ignored.
Still not fixed
Title: Re: Full Scan not running Version 19-6-2383
Post by: zanotti2 on July 04, 2019, 07:52:11 AM: I spoke too soon. Yesterday I tried another full scan and the same thing happened. No rhyme or reason. There is definitely a bug here that needs fixing. Until that time, I have uninstalled Avast (very reluctantly) and replaced it with AVG. This is temporary; I want to go back to Avast ASAP.
Title: Re: Full Scan not running Version 19-6-2383
Post by: rocksteady on July 04, 2019, 11:08:52 AM: Does scan work on AVG then?
Avast and AVG are now one venture so should be no difference. If it does work on AVG, then perhaps there is a solution for Avast.
Title: Re: Full Scan not running Version 19-6-2383
Post by: zanotti2 on July 04, 2019, 02:21:27 PM: I ran an AVG "Deep Scan". It found no problems. That's good. But now Avast has to fix *their* problem.