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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Cricri05 on July 04, 2019, 12:11:56 PM

Title: BSOD - Windows 10 1903
Post by: Cricri05 on July 04, 2019, 12:11:56 PM

Hello,

I did a fresh install of windows 10 - 1903. After installing avast 19.6.2383 and avast secure line 5.4.510 I get à BSOD ( IRQ not less or equal) on every shutdown or restart.
If I get online with Avast Secureline and change location while being connected, I get the same BSOD.
Tried to uninstall all avast products, BSOD goes away.

The first BSOD according to whocrashed is related to ntoskrnl.exe and the second to ndis.sys

What can I do ?

Thank you

Title: Re: BSOD - Windows 10 1903
Post by: Asyn on July 04, 2019, 03:14:00 PM

Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.

Title: Re: BSOD - Windows 10 1903
Post by: Cricri05 on July 04, 2019, 04:06:51 PM

File ID : SI9VP

Title: Re: BSOD - Windows 10 1903
Post by: Asyn on July 04, 2019, 04:28:27 PM

Quote from: Cricri05 on July 04, 2019, 04:06:51 PM

File ID : SI9VP

OK, I forwarded it...

Title: Re: BSOD - Windows 10 1903
Post by: HK on July 04, 2019, 05:33:34 PM

Hi Cricri05,

do you have npcap v0.995 installed on your system?

Regards,
HK

Title: Re: BSOD - Windows 10 1903
Post by: Cricri05 on July 04, 2019, 06:11:44 PM

Yes I have.

Title: Re: BSOD - Windows 10 1903
Post by: HK on July 04, 2019, 06:23:53 PM

This BSOD is caused by npcap driver. Please follow the instructions to update it to the latest version.
https://github.com/nmap/nmap/issues/1626

Best regards,
HK

Title: Re: BSOD - Windows 10 1903
Post by: Cricri05 on July 04, 2019, 06:31:09 PM

Installed npcap 0.996 driver version and so far so good.

Thank you