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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: pegas0 on July 06, 2019, 01:57:03 PM

Title: BSOD with vmware workstation PRO
Post by: pegas0 on July 06, 2019, 01:57:03 PM

hi,
yesterday i updated avast to the last version on my windows 10 1903.
after that update every time i turn on a VM on vmware workstation pro 15.1, in few time my system stop with BSOD.
I updated all my system but i still got BSOD every time.
in the end i disabled avast and with surprise, now i'm be able to turn on my VMs

how can i solve the problem?  :-[

Matteo

Title: Re: BSOD with vmware workstation PRO
Post by: Evjls on July 06, 2019, 03:26:33 PM

Open avast UI
Menu -> settings -> general -> troubleshooting -> uncheck "Enable hardware-assisted virtualization"
Done

you may have to restart your PC after changing this option

Title: Re: BSOD with vmware workstation PRO
Post by: pegas0 on July 06, 2019, 06:22:10 PM

Hi,
thanks for your reply.
unlucky i have already did that settings monts ago

Title: Re: BSOD with vmware workstation PRO
Post by: Evjls on July 07, 2019, 06:57:54 AM

Quote from: pegas0 on July 06, 2019, 06:22:10 PM

Hi,
thanks for your reply.
unlucky i have already did that settings monts ago

you can try to open Event Viewer and copy the error code when BSOD or any problem with your VMware happen

Fortunately for me, I'm using Windows 8.1 and VMware 15.1 everyday without any problem

You can try to disable Windows 10's hyper-V and windows sandbox because they might conflict with VMware and avast
https://support.bluestacks.com/hc/en-us/articles/115004254383-How-do-I-disable-Hyper-V-on-Windows-

https://www.intowindows.com/how-to-enable-or-disable-windows-sandbox-in-windows-10/

Title: Re: BSOD with vmware workstation PRO
Post by: Richard677 on July 08, 2019, 04:09:52 AM

Quote from: pegas0 on July 06, 2019, 06:22:10 PM

Hi,
thanks for your reply.
unlucky i have already did that settings monts ago

I am using Virtual Box and started to get the BSOD.  The Avast update to 19.6 turned the setting back on.  Did you double check to make sure it didn't get turned back on.  This is used by the Avast sandbox which is what made it get reenabled.

Title: Re: BSOD with vmware workstation PRO
Post by: kwiq on July 08, 2019, 01:24:33 PM

Hi Richard677 and pegas0,
would you send us a memory.dmp file for analysis ?

The default location of the dump file is %SystemRoot%memory.dmp i.e C:\Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%Minidump.dmp (C:\Window\Minidump.dump if C: is the system drive)

zip the memory.dmp as pegas0_bsod_7_2019.zip| Richard677_bsod_7_2019.zip and upload it to avast ftp server (https://support.avast.com/en-eu/article/FTP-file-upload)
Thank you for report !