Avast WEBforum
Consumer Products => Avast Cleanup => Topic started by: Zyber Space on July 09, 2019, 09:27:36 PM
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Hello
Just tried to install "avast_cleanup_setup.exe".
(payed version: Avast Cleanup Premium)
Result: "Runtime Error (at -1:0):", Cannot Import...
>Please see attach: "Cleanup_Setup_ Log.txt".
OS: Windows 7 Home Premium 64-bit
Thank You in advance for Your help.
Zyber
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Hello
Just tried to install "avast_cleanup_setup.exe".
(payed version: Avast Cleanup Premium)
Result: "Runtime Error (at -1:0):", Cannot Import...
>Please see attach: "Cleanup_Setup_ Log.txt".
OS: Windows 7 Home Premium 64-bit
Thank You in advance for Your help.
Zyber
Hi,
we looked at the log you provided and it seems like a very weird fail which might be caused by the fact that you already have an old version of AVG PC TuneUp installed on your PC.
I am not sure if that is the case or not, however could you please try to download the installation package from our websites: https://www.avast.com/download-thank-you.php?product=CLP-01&locale=en-ww (https://www.avast.com/download-thank-you.php?product=CLP-01&locale=en-ww) and install it manually?
If that will work for you, you have to then activate your product which is described here: https://support.avast.com/en-ww/article/205/ (https://support.avast.com/en-ww/article/205/).
Please let us know whether you were successful or not.
Thank you.
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Hi,
thank You very much indeed for Your help.
Unfortunately the new installation was not successful.
Following Your suggestion, i have downloaded the installation package from Your websites and tryed to install it.
(By the way, it is the same file i tried to install on 09. July 2019)
The same Result: "Runtime Error (at -1:0):", Cannot Import...
"Cannot Import dll:<utf8>C:\Windows\TEMP\is-2TIK0.tmp\TULicKeyHelperx.dll."
The strange thing is, that now there is no "Setup Log" in the "c:\Windows\Temp\" Folder...
"dll:<utf8>" and "TULicKeyHelperx.dll"
Does the "AVAST Cleanup" need this .dll?
If there is so, where can i download it?
Your ongoing help would be greatly appreciated.
Very best regards.
Zyber
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Hi,
thank You very much indeed for Your help.
Unfortunately the new installation was not successful.
Following Your suggestion, i have downloaded the installation package from Your websites and tryed to install it.
(By the way, it is the same file i tried to install on 09. July 2019)
The same Result: "Runtime Error (at -1:0):", Cannot Import...
"Cannot Import dll:<utf8>C:\Windows\TEMP\is-2TIK0.tmp\TULicKeyHelperx.dll."
The strange thing is, that now there is no "Setup Log" in the "c:\Windows\Temp\" Folder...
"dll:<utf8>" and "TULicKeyHelperx.dll"
Does the "AVAST Cleanup" need this .dll?
If there is so, where can i download it?
Your ongoing help would be greatly appreciated.
Very best regards.
Zyber
Hi,
well that's a pitty that you cannot install it even from the product downloaded from the web.
We prepared a package that should not require the .dll which keeps on failing during your installation so you can try to install it.
You can download it from our Google Drive here: https://drive.google.com/open?id=1qviKf3pXuegB-wK2Vdwp5HOaOJAdcXfx (https://drive.google.com/open?id=1qviKf3pXuegB-wK2Vdwp5HOaOJAdcXfx).
Let me know whether it works for you.
Thank you.
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Dear Stellarman
Just downloaded the file You have recommended, installed it and...
... You saved my life. Thank You so much. I am so excited.
"AVAST Cleanup Premium" is working perfect and is a real powerful tool.
This due to Your fast and excellent support who deepened my confidence in Your enterprise.
Some Customer Services from other companies should take Your very user-friendly behaviour as a example.
Based on Your excellent support, today i bought also the "AVAST Secure Line" software.
Again, thank You very much indeed.
Yours faithfully
very happy Zyber
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Dear Stellarman
Just downloaded the file You have recommended, installed it and...
... You saved my life. Thank You so much. I am so excited.
"AVAST Cleanup Premium" is working perfect and is a real powerful tool.
This due to Your fast and excellent support who deepened my confidence in Your enterprise.
Some Customer Services from other companies should take Your very user-friendly behaviour as a example.
Based on Your excellent support, today i bought also the "AVAST Secure Line" software.
Again, thank You very much indeed.
Yours faithfully
very happy Zyber
Hi,
I am glad that it finally worked and you were able to install our product.
We really appreciate your nice feedback and hope that you will keep enjoying our product.
Regards.