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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Wexfordalty on July 09, 2019, 11:17:15 PM

Title: Free antivirus srtuck on 0% screen
Post by: Wexfordalty on July 09, 2019, 11:17:15 PM

Quick scan always sticks on a screen saying scanning for malware 0% (and yet it also indicates that it is OK having been checked for viruses and malware). Can't even stop the scan as it doesn't respond at all.

I have attached a screen shot of the screen.

Title: Re: Free antivirus srtuck on 0% screen
Post by: Pondus on July 09, 2019, 11:30:09 PM

Have you tried repair and reboot?   https://support.avast.com/en-eu/article/Repair-Antivirus

Title: Re: Free antivirus srtuck on 0% screen
Post by: Wexfordalty on July 10, 2019, 01:17:41 AM

Quote from: Pondus on July 09, 2019, 11:30:09 PM

Have you tried repair and reboot?   https://support.avast.com/en-eu/article/Repair-Antivirus

Hi Pondus and thank you, but I have tried that and it makes no difference (other than now the file it has stopped on is C:\Windows\ehome\mcupdate.exe

Title: Re: Free antivirus srtuck on 0% screen
Post by: Pondus on July 10, 2019, 01:29:23 AM

Quote from: Wexfordalty on July 10, 2019, 01:17:41 AM

Quote from: Pondus on July 09, 2019, 11:30:09 PM

Have you tried repair and reboot?   https://support.avast.com/en-eu/article/Repair-Antivirus

Hi Pondus and thank you, but I have tried that and it makes no difference (other than now the file it has stopped on is C:\Windows\ehome\mcupdate.exe

Do you have any McAfee programs installed?

Title: Re: Free antivirus srtuck on 0% screen
Post by: Wexfordalty on July 10, 2019, 01:32:59 AM

Quote from: Pondus on July 10, 2019, 01:29:23 AM

Do you have any McAfee programs installed?

No, that folder seems to be Media Centre

Title: Re: Free antivirus srtuck on 0% screen
Post by: Pondus on July 10, 2019, 01:39:43 AM

maybe a uninstall reboot and reinstall help?   If not i dont know

Title: Re: Free antivirus srtuck on 0% screen
Post by: Wexfordalty on July 10, 2019, 01:41:47 AM

Quote from: Pondus on July 10, 2019, 01:39:43 AM

maybe a uninstall reboot and reinstall help?   If not i dont know

Yeah, was hoping to avoid that, but suspect you are right.

Thanks.