Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: Robbie5 on July 12, 2019, 06:10:34 AM

Title: avast account not loading
Post by: Robbie5 on July 12, 2019, 06:10:34 AM

i log into my account and the log in is successful.but the account page is not loading,just timing out

Title: Re: avast account not loading
Post by: avast154 on July 12, 2019, 04:36:51 PM

this is happening to me too

Title: Re: avast account not loading
Post by: RichGordon1969 on July 12, 2019, 08:55:38 PM

This is also a problem for me as well.  I have tried multiple browsers and computers. The Login in to your account section within Avast Internet Security is also giving me errors when trying to access my licenses/subscriptions on all of my PC's.

Title: Re: avast account not loading
Post by: lloyd47 on July 13, 2019, 01:20:14 AM

I have the same issue. Thought it was just me, but looks like I'm not the only one.

Title: Re: avast account not loading
Post by: sandmanxn on July 13, 2019, 07:05:14 PM

Same here and it won't update my license

Title: Re: avast account not loading
Post by: russell.romick on July 14, 2019, 04:20:43 AM

Same here, same situation.

Title: Re: avast account not loading
Post by: Nicholas130 on July 14, 2019, 07:27:27 AM

same here

Title: Re: avast account not loading
Post by: Asyn on July 14, 2019, 08:33:01 AM

Hi guys, I forwarded it...

Title: Re: avast account not loading
Post by: bob3160 on July 14, 2019, 03:03:28 PM

my.avast.com (http://my.avast.com/) redirects to https://subscriptions.avast.com/ (https://slack-redir.net/link?url=https%3A%2F%2Fsubscriptions.avast.com%2F) which is not working.
It has been reported. Sometimes the weekend gets in the way of a quick fix ... :)

Title: Re: avast account not loading
Post by: Ondrej26 on July 15, 2019, 06:50:34 PM

Hi, thank you all for raising that issue. Really appreciated. Hopefully, it works now, after our infrastructure fix. For sure we must improve our alerting/monitoring system to cover also partial (GEO specific) outages...

Title: Re: avast account not loading
Post by: bob3160 on July 15, 2019, 11:12:35 PM

Quote from: Ondrej26 on July 15, 2019, 06:50:34 PM

Hi, thank you all for raising that issue. Really appreciated. Hopefully, it works now, after our infrastructure fix. For sure we must improve our alerting/monitoring system to cover also partial (GEO specific) outages...

https://my.avast.com/en-us/ (https://my.avast.com/en-us/) is still not working.
(https://screencast-o-matic.com/screenshots/u/Lh/1563225131781-94406.png)