Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Ellen50 on July 12, 2019, 09:04:08 PM

Title: Avast installer is stuck updating and using up CPU resources
Post by: Ellen50 on July 12, 2019, 09:04:08 PM

For the past week, the Avast installer has been stuck on an update and I can't kill the process. Here's what I've tried:
1) Uninstall: can't while the installer is running
2) Task manager: nope, nada, shows 26% CPU usage for the installer
3) Restart computer: nope. Still there after a restart, high CPU usage
4) Restore point from before the issue: Can't restore because avast is running! Ouch.
5) Open Avast to try settings: nope, can't while the installer is running
6) Delete the installer exe file. Nope, don't have permission.
Please help me out here. My old computer is performing like thick molasses with such a high burden on the CPU.

Title: Re: Avast installer is stuck updating and using up CPU resources
Post by: Pondus on July 12, 2019, 10:12:33 PM

does this work?

Using the Uninstall Utility for Avast Antivirus
https://support.avast.com/en-ww/article/Uninstall-Antivirus-Utility

Title: Re: Avast installer is stuck updating and using up CPU resources
Post by: Ellen50 on July 13, 2019, 05:32:25 PM

Yes, the uninstaller in safe mode worked. Thanks!