Avast WEBforum

Consumer Products => Avast Passwords => Avast Passwords for iOS => Topic started by: Andrey187 on July 17, 2019, 01:37:18 AM

Title: Sync Activation
Post by: Andrey187 on July 17, 2019, 01:37:18 AM

I installed iOS App and macOS apps, created an account, but didn't get any backup activation email.
So now I can't activate it because both apps require some activation via email message. (macOS app sais that the subject should be "Your backup identity")
What should I do?

Title: Re: Sync Activation
Post by: BWhit on July 25, 2019, 04:53:04 PM

Hi Andrey187,

I'm sorry for the delay in responding to you.

I can see that you first synchronized your iPhone in February using the email address that you have registered on the forum with. This means that you should not receive a "Your backup identity" email" when you try to sync the devices now. Instead, please follow the steps to Synchronize subsequent devices (https://support.avast.com/article/255/#idt_020) on our support website, and you should then receive an email with the subject "A new device wants to sync with your Avast Passwords" containing a six digit code to enter on the device you are trying to sync. Please double-check that this email not being directed to your spam/junk folder.