Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: Renan54 on July 18, 2019, 04:46:29 PM

Title: I didn't receive the activation code
Post by: Renan54 on July 18, 2019, 04:46:29 PM

I've bought avast VPN but I didn't receive the activation code

Title: Re: I didn't receive the activation code
Post by: Asyn on July 18, 2019, 05:05:59 PM

Quote from: Renan54 on July 18, 2019, 04:46:29 PM

I've bought avast VPN but I didn't receive the activation code

Did you buy from Avast directly or from a reseller..?

Title: Re: I didn't receive the activation code
Post by: Renan54 on July 18, 2019, 05:30:30 PM

Directly, on avast vpn's app, when the trials days expired, i just bought by credit card.

Title: Re: I didn't receive the activation code
Post by: Asyn on July 18, 2019, 05:31:48 PM

Quote from: Renan54 on July 18, 2019, 05:30:30 PM

Directly, on avast vpn's app, when the trials days expired, i just bought by credit card.

-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)

Title: Re: I didn't receive the activation code
Post by: Renan54 on July 18, 2019, 05:51:31 PM

I already tried this, but it says that I do not have products in my account or related to my e-mail

Title: Re: I didn't receive the activation code
Post by: bob3160 on July 18, 2019, 08:44:14 PM

Contact Sales: https://support.avast.com/en-us/contact/enter/

Title: Re: I didn't receive the activation code
Post by: Renan54 on July 18, 2019, 08:58:00 PM

It asks "order ID" and I didn't received this on my e-mail, its about this all this time.

Title: Re: I didn't receive the activation code
Post by: bob3160 on July 18, 2019, 10:03:36 PM

Quote from: Renan54 on July 18, 2019, 08:58:00 PM

It asks "order ID" and I didn't received this on my e-mail, its about this all this time.

If you don't have an order # use 00000000 then explain your problem.