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Consumer Products => Avast Mac Security => Topic started by: kgleng on July 30, 2019, 04:52:45 PM

Title: Cannot connect to Service
Post by: kgleng on July 30, 2019, 04:52:45 PM
Avast is not working properly. It's showing a status of "You are not protected. Cannot connect to service".
Do not know what to look for in the system log to detect the cause of this problem. Anyone to advice? Help?

Thanks.
Title: Re: Cannot connect to Service
Post by: ondrej.kolacek on July 31, 2019, 02:48:22 PM
Hello,
you can send us support package (https://support.avast.com/en-eu/article/Submit-Mac-Security-support-file); we may potentially see what is wrong from it.
Kind regards,
Ondrej Kolacek