Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: Kelly1214 on July 31, 2019, 04:53:45 PM

Title: VPN not connecting / new update?
Post by: Kelly1214 on July 31, 2019, 04:53:45 PM

With the new update on 7/29/2019 - I have been unable to connect to the VPN.  I uninstalled and reinstalled this morning, it connected for a second or two and then disconnected and will not reconnect. 

I contacted customer support yesterday - haven't heard back yet.

Restarted phone.  Turned phone off and back on. 

Phone:  Pixel 2
Op System: Android 9 (updated)

Any ideas? 

Thank You

Title: Re: VPN not connecting / new update?
Post by: DaxxRxx on August 20, 2019, 01:01:35 PM

Hi
I have similar issue with my HP laptop, Windows 10.
Since some 'unidentified' update last week - Secureline won't connect. When I activate it, it switches off my WiFi adapter (so there is no internet connection).
When a slide left to disable Secureline, then my WiFi adapter automatically turns itself back on!
I've reinstalled Secureline, but no difference!
Help!

Title: Re: VPN not connecting / new update?
Post by: Asyn on August 20, 2019, 03:12:42 PM

Contact support: https://support.avast.com/contact

Title: Re: VPN not connecting / new update?
Post by: warsongg on August 23, 2019, 02:43:16 PM

mine doesnt connect either keeps disconnecting and reconnecting 8) >:( past few days

Title: Re: VPN not connecting / new update?
Post by: bob3160 on September 02, 2019, 09:44:49 PM

Quote from: Terrance5 on September 02, 2019, 07:54:59 PM

Most of the anti-virus block the vpn because they feel the it can create in-secure connections.

And where did that bit of wisdom come from? Certainly not from anything I've read. ???