Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: trenholm2 on July 31, 2019, 10:08:53 PM

Title: My Avast Internet Security Not Responding
Post by: trenholm2 on July 31, 2019, 10:08:53 PM

Using my wife's laptop, tried to run a scan for her.  Shortly after it started it just stopped!  Could not close it down.
Shut the computer off for a few minutes, restarted and Avast was still not responding.  Finally, I just had to turn the computer
off.  What's going on here?  Any ideas?       Thanks for any help you can provide!

Title: Re: My Avast Internet Security Not Responding
Post by: schmidthouse on July 31, 2019, 10:57:35 PM

Hi
You don't say what OS your using 32 or 64 Bit, or what version your using.

Have you tried a 'Repair' of your Avast installation?

Title: Re: My Avast Internet Security Not Responding
Post by: bob3160 on July 31, 2019, 11:06:19 PM

Repair & Clean Install of Avast -> https://goo.gl/t7aJGq

Title: Re: My Avast Internet Security Not Responding
Post by: trenholm2 on July 31, 2019, 11:11:01 PM

It's Windows 10 1803, I believe.  And it's a 64-bit.  Do you need more info?

Title: Re: My Avast Internet Security Not Responding
Post by: Ilie I. on August 01, 2019, 10:49:20 AM

The same also at me, but I use the Free version. I ran an Smart Scan and it stopped at verifying the unupdated programs. I uninstalled it with the Avastclear.exe, and reinstalled it. But unfortunately, yesterday the problem still appeared. In a one word, it's a bug.

Title: Re: My Avast Internet Security Not Responding
Post by: rocksteady on August 01, 2019, 06:22:53 PM

@Oxygen Boi,
Instead open UI and select Performance>Software Updater.