Avast WEBforum

Consumer Products => Avast Passwords => Topic started by: José Victor Rocha on August 07, 2019, 02:57:05 AM

Title: Your backup identity Email Missing
Post by: José Victor Rocha on August 07, 2019, 02:57:05 AM

I missing my "Your backup identity" email, and I can't restore my passwords on the Android App. I don't have the email, I probably received years ago and now I can't find it. Is there any form of restoring my saved passwords ?

Title: Re: Your backup identity Email Missing
Post by: dmcollins513 on August 09, 2019, 09:03:30 PM

i have the same issue.  did you every get a replay email from avast?

Title: Re: Your backup identity Email Missing
Post by: Dunozilla on September 01, 2019, 06:36:43 PM

Same here. There was a post I read where an Avast mod said that the email could be in spam and deleted forever. They couldn't really do anything and had to do a reset on their server side, thus causing all the synced data to be lost.

For my case, I probably activated Passwords few years ago using a device which I am no longer using. I too don't remember receiving any email about restoring. I am willing to start anew though, so if any Avast mod could help me to reset/remove all authorised devices, please do! Thank you!