Avast WEBforum
Other => General Topics => Topic started by: Stoke on August 07, 2019, 08:51:41 AM
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Hi,
as the title says: I have 2 Microsoft user accounts on my Windows 10 Pro machine. At login I could choose which user I want to login.
After having installed Avast Premier, Windows 10 only shows me the last logged in user. I need to login, logout to get to choose the other account.
Tried multiple options to get all users displayed after the restart "regedit, secpol.msc, net..."
Is this just a coincidence or is Avast the reason for this behavior? If so, how can I change that?
Cheers,
Jan
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Did you restart computer after install ?
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Yes, that's when I realized to problem.
Was like this:
Windows 10 Pro setup with 2 Microsoft-users (both Admins).
1. Starting the pc, showing one account to login and the other one to choose on the left bottom of the login-screen.
2. Login in
3. installing Avast Premier
4. restarting
5. only one account showing at the login-screen, nothing on the left bottom
6. login in
7. sign out
8. both accounts are shown
9. login in
10. restarting
11. only one account showing
...
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- Which version of Premier..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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Hi,
newest Premier and Windows 10 64bit Pro
Only additional "AV" was Windows Defender.
Deinstalling Avast fixed the problem...trying bitdefender now.
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Hi Jan, if you're not interested in troubleshooting, I wonder why you started this thread..? ???
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I've paid for Avast, so of course I am interested in troubleshooting. Maybe you misunderstood me.
I want to use it, but like I said, deinstalling the program fixed the mentioned problem. No problem with Bitdefender.
I though this information helps figuring out the problem with Avast or points in the right direction.
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First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://support.avast.com/article/11/
Then:
1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
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Hi,
thanks. Did that and Avast is working fine. The problem is still there though. But after a couple of restarts it also happened with Avast deinstalled. So it's not related to Avast. Which is great, so I can keep using Avast. But it also sucks, since this means I still don't know what's wrong.
Windows 10 problem so not your "problem".
Sry for wasting your time. But thanks for your responses.
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Just to let you know the solution to this Windows not Avast related problem:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
Create or edit the "HideFastUserSwitching" to "1"
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NP Jan and thanks fior the feedback.