Avast WEBforum

Other => Viruses and worms => Topic started by: Zebbie79 on August 10, 2019, 09:53:57 PM

Title: Avast infected itself with rootkit???
Post by: Zebbie79 on August 10, 2019, 09:53:57 PM

https://ibb.co/K2Tk0m9
https://ibb.co/Q6jRJ4k

Can you explain this? Is my computer infected? I uploaded both files to virustotal and they were undetected by all. Also scanned my pc with MalwareBytes, HitManPro and Kaspersky Virus Removal Tool. All said computer was clean. Maybe Avast is wrong?

Title: Re: Avast infected itself with rootkit???
Post by: Asyn on August 11, 2019, 08:23:44 AM

Please attach your screenshot(s), some of us don't follow external links. ;)

Title: Re: Avast infected itself with rootkit???
Post by: Zebbie79 on August 11, 2019, 12:53:08 PM

See attached pictures.

Title: Re: Avast infected itself with rootkit???
Post by: Asyn on August 11, 2019, 01:00:39 PM

You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php

Title: Re: Avast infected itself with rootkit???
Post by: Zebbie79 on August 11, 2019, 08:15:53 PM

Quote from: Asyn on August 11, 2019, 01:00:39 PM

You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php

Is there a mail adress I can contact Avast about this? Problem is the files are not detected when I scan them, but only when doing a Smart Scan.

Title: Re: Avast infected itself with rootkit???
Post by: Asyn on August 12, 2019, 04:44:32 AM

Quote from: Zebbie79 on August 11, 2019, 08:15:53 PM

Quote from: Asyn on August 11, 2019, 01:00:39 PM

You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php

Is there a mail adress I can contact Avast about this? Problem is the files are not detected when I scan them, but only when doing a Smart Scan.

As you run a paid version you can contact support: https://support.avast.com/contact

Title: Re: Avast infected itself with rootkit???
Post by: Zebbie79 on August 15, 2019, 12:16:08 PM

Avast has fixed this now. Thank you.

Title: Re: Avast infected itself with rootkit???
Post by: Asyn on August 15, 2019, 08:24:23 PM

NP and thanks for the feedback.