Avast WEBforum

Avast Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Tiernan on August 11, 2019, 01:03:16 AM

Title: Web shield preventing access for Chrome
Post by: Tiernan on August 11, 2019, 01:03:16 AM
Hello, I checked the service phone number but figured this would be easier and to the point regardless of how long to wait for a response. I've had difficulty accessing my Google Chrome browser for over a month, specifically Gmail and loading images, and tried everything listed within the browser & computer itself. However, I finally discovered something 'magical' after turning the core Avast shields off, then found it as the Web Shield despite not having any block options on. I would like to continue using all shields within Avast Internet Security...but is there any other way I can adjust the web shield to function better without stalling certain pages after a small time or maybe uninstall/reinstall the suite? Thanks for any assistance
Title: Re: Web shield preventing access for Chrome
Post by: bob3160 on August 11, 2019, 01:08:21 AM
Hello, I checked the service phone number but figured this would be easier and to the point regardless of how long to wait for a response. I've had difficulty accessing my Google Chrome browser for over a month, specifically Gmail and loading images, and tried everything listed within the browser & computer itself. However, I finally discovered something 'magical' after turning the core Avast shields off, then found it as the Web Shield despite not having any block options on. I would like to continue using all shields within Avast Internet Security...but is there any other way I can adjust the web shield to function better without stalling certain pages after a small time or maybe uninstall/reinstall the suite? Thanks for any assistance
No problems here using Gmail and Chrome.
Have you tried the following:
Repair & Clean Install of Avast -> https://goo.gl/t7aJGq
Title: Re: Web shield preventing access for Chrome
Post by: Tiernan on August 12, 2019, 08:56:03 PM
I will try those, thanks!
Title: Re: Web shield preventing access for Chrome
Post by: bob3160 on August 12, 2019, 10:03:35 PM
I will try those, thanks!
You're welcome. Please post here if that cures the problem or, you still need additional help.
Title: Re: Web shield preventing access for Chrome
Post by: Tiernan on August 14, 2019, 03:39:13 AM
You're welcome. Please post here if that cures the problem or, you still need additional help.

I think this will work, despite the Avast Internet Security backup installation being slow but it's probably my connection. First I tried the clean uninstall
Title: Re: Web shield preventing access for Chrome
Post by: bob3160 on August 14, 2019, 02:05:08 PM
Thanks for the feedback Glad things are working again. :)