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Avast Products => Avast SecureLine VPN => Topic started by: Tarmiricmi on August 11, 2019, 08:12:27 PM

Title: Unable to install
Post by: Tarmiricmi on August 11, 2019, 08:12:27 PM
Hello,
after a system reset, I'm unable to install SecureLine.
Win10 Pro, 64 bit, ver. 1903.

I've contacted support but nothing helpful from them.

I'm on admin account, I tried to run installation as an admin, but with no success. Disabled antivirus prior to installation.
I'm getting 7 of those errors. If I ignore them, setup finishes but application doesn't start.

(https://i.imgur.com/RHwngxQ.png)

This is the first time I'm facing this error. Using SecureLine a couple of years now.
Any thoughts?
Title: Re: Unable to install
Post by: schmidthouse on September 02, 2019, 09:27:30 PM
Hello,
after a system reset, I'm unable to install SecureLine.
Win10 Pro, 64 bit, ver. 1903.

I've contacted support but nothing helpful from them.

I'm on admin account, I tried to run installation as an admin, but with no success. Disabled antivirus prior to installation.
I'm getting 7 of those errors. If I ignore them, setup finishes but application doesn't start.

(https://i.imgur.com/RHwngxQ.png)

This is the first time I'm facing this error. Using SecureLine a couple of years now.
Any thoughts?

What Anti Virus and Firewall are you using?
Title: Re: Unable to install
Post by: bob3160 on September 02, 2019, 09:33:44 PM
Hello,
after a system reset, I'm unable to install SecureLine.
Win10 Pro, 64 bit, ver. 1903.

I've contacted support but nothing helpful from them.

I'm on admin account, I tried to run installation as an admin, but with no success. Disabled antivirus prior to installation.
I'm getting 7 of those errors. If I ignore them, setup finishes but application doesn't start.

(https://i.imgur.com/RHwngxQ.png)

This is the first time I'm facing this error. Using SecureLine a couple of years now.
Any thoughts?
Some questions:
In Apps and Features is there an entry for SecureLine?
From where are you getting the download of Secureline?
Do you have a valid registration? If this license is already used, it needs to be released from the old install
before you can use it again.
Download SecureLIne from here, https://www.avast.com/lp-ppc-secureline-vpn#pc (https://www.avast.com/lp-ppc-secureline-vpn#pc)
Title: Re: Unable to install
Post by: Tarmiricmi on September 06, 2019, 08:06:42 PM
Hi, I am using Windows 10 Defender and Windows Firewall.

In Apps and Features is there an entry for SecureLine? NO
From where are you getting the download of Secureline? Avast web page
Do you have a valid registration? If this license is already used, it needs to be released from the old install before you can use it again. IT DOES NOT COME TO THE POINT WHERE REGISTRATION IS NEEDED, BUT YES I DO HAVE VALID LICENCE

Download SecureLIne from here, https://www.avast.com/lp-ppc-secureline-vpn#pc I ALREADY DID

Issue still remains unsolved.
Title: Re: Unable to install
Post by: bob3160 on September 06, 2019, 09:58:22 PM
I suggest that you uninstall Secure Line:
https://support.avast.com/en-us/article/Uninstall-SecureLine-VPN (https://support.avast.com/en-us/article/Uninstall-SecureLine-VPN)
Once removed, restart your computer.
Follow that with a fresh install from the download supplied in my original reply.

Title: Re: Unable to install
Post by: Tarmiricmi on September 08, 2019, 02:22:43 PM
I did that at least 5 times. No success.
Title: Re: Unable to install
Post by: bob3160 on September 08, 2019, 02:28:42 PM
Request help from Avast - https://support.avast.com/en-ww/contact/
Title: Re: Unable to install
Post by: Tarmiricmi on September 13, 2019, 05:49:22 PM
I did. They haven't been able to suggest solution for the issue.
I will try to reinstall Windows.