Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: david2086 on August 12, 2019, 02:19:12 PM

Title: Where is Password Found?
Post by: david2086 on August 12, 2019, 02:19:12 PM
I am attempting to uninstall Avast free version from Windows10 using the Windows Settings/ Add Remove Program window. Once I click UNINSTALL, Avast gives me the Avast pop-up asking for a password. I do not have this password handy and there is no such password associated with my online account. I have no old emails with a password from Avast.

If I try to find or reset this password online once logged into Avast, I get the message "You have no subscriptions, would you like to buy one"

I have no subscription and my Avast account profile offers very few choices for navigating around to find or create a password. I would like to avoid the process that involves using the uninstall utility and going into safemode as I am having problems logging back in during safemode, as in I cannot.

So if there is any possible way to obtain the lost Avast password, it is my first choice.

Thanks in advance for any tips.
Title: Re: Where is Password Found?
Post by: Pondus on August 12, 2019, 03:03:21 PM
Follow instructions.  https://support.avast.com/en-ww/article/Uninstall-Antivirus-Utility


Title: Re: Where is Password Found?
Post by: david2086 on August 12, 2019, 03:09:26 PM
This did not answer my question.
Title: Re: Where is Password Found?
Post by: Pondus on August 12, 2019, 03:13:29 PM
Quote
.  So if there is any possible way to obtain the lost Avast password, it is my first choice. 
No ... uninstall with tool and reinstall if you still want to use it
Title: Re: Where is Password Found?
Post by: androidtvonline on August 13, 2019, 09:20:53 PM
Quote from: Pondus on August 12, 2019, 03:03:21 PM
Follow instructions.  https://support.avast.com/en-ww/article/Uninstall-Antivirus-Utility

thank you for the information, I just logged into the forum with the correct answer, couldn't find the password, thank you again