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Other => Non-Avast security products => Topic started by: nanajana on August 14, 2019, 12:44:19 AM

Title: McSheld
Post by: nanajana on August 14, 2019, 12:44:19 AM

Hello,

I'm not sure if anyone can help or not but does anyone know why I keep getting this message from McShield?

Exception EAccessViolation in module mcshieldds.exe at 5D436A65.
Access violation at address 5D437A65.  Read of address 00000070.

I have looked online, uninstalled it many times but to no avail.

Thanks,
Jana

Title: Re: McSheld
Post by: DavidR on August 14, 2019, 01:50:45 AM

There is another topic in this sub-forum relating to McShield and the latter part of that indicates what needs to be done in relation to this error (OS Update).

See https://forum.avast.com/index.php?topic=196168.msg1513863#msg1513863 (https://forum.avast.com/index.php?topic=196168.msg1513863#msg1513863)

There are times when this sort of thing is going to happen as McShield is no longer developed.

Title: Re: McSheld
Post by: nanajana on August 14, 2019, 11:00:00 PM

Thanks DavidR for the info but the OS update you referenced doesn't apply to my computer.  I will just ignore this until there is an update that corrects this error, or not, and continue using McShield as it seems to perform as it should!

Jana

Title: Re: McSheld
Post by: DavidR on August 14, 2019, 11:51:28 PM

You're welcome.

What OS are you using as this impacts win7/8/10 ?
As Far as I'm aware this error in the link I gave exactly matches the details you gave.  It was as a result of previous changes in the OS or Patch Tuesday updates.  And has been corrected by the KB update links given.

Title: Re: McSheld
Post by: nanajana on August 15, 2019, 08:24:28 PM

So I have Win10 version 1903.  I  am set to receive updates automatically.  I checked my installed updates & its not there and apparently I'm up to date.
I clicked on the links you sent me and I go to the Microsoft Update Catalog & standalone package & download appropriate link and reply comes back saying "not applicable to this computer. 
What am I missing here?

TIA
Jana

Title: Re: McSheld
Post by: DavidR on August 15, 2019, 10:00:12 PM

If it isn't there and you are still getting these notices.

Quote from: nanajana

Exception EAccessViolation in module mcshieldds.exe at 5D436A65.
Access violation at address 5D437A65.  Read of address 00000070.

Then you will need to manually apply this KB for win10, there are links for win10 in that topic link I gave in reply #1.

Title: Re: McSheld
Post by: nanajana on August 27, 2019, 07:31:57 PM

Hello DavidR

Sorry for this late reply, I have been away from the computer!  I turned on my computer this morning & windows did an update.  This update seems to have fixed my problem as the message no longer appeared.  I rebooted my computer just to be sure & message no longer appearing!

Thanks,
Jana

Title: Re: McSheld
Post by: DavidR on August 27, 2019, 07:55:43 PM

You're welcome, happy that it is now resolved.