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Other => General Topics => Topic started by: jamester01 on August 18, 2019, 09:09:20 PM

Title: Can't update windows
Post by: jamester01 on August 18, 2019, 09:09:20 PM
I'm trying to update to Windows 10, version 1903 and it keeps saying avast isn't compatible.  I've followed the links and tried several things and it is still giving me the message.  Below are the things I've tried.

I originally updated avast and it's virus definitions
I waited a week and updated again, in case the fix was still being worked on
I just uninstalled avast completely, along with secureline and cleanup, and tried to update to get the same message even though they weren't installed anymore.
I reinstalled avast free antivirus and tried again to the same message.

Edit: My avast version as of now is ver. 19.7.2388 - build 19.7.4676.494
Title: Re: Can't update windows
Post by: bob3160 on August 18, 2019, 09:16:18 PM
Try turning off the Avast self protection feature.
You'll find it under Menu, Settings, Trouble shooting.

(https://screencast-o-matic.com/screenshots/u/Lh/1566155653104-46128.png)
Once update, be sure to enable it again.
I had to do this to one of the computers I updated to 1903.
Title: Re: Can't update windows
Post by: Paul929 on August 19, 2019, 04:38:47 AM
I did this today ... and am STILL getting
Avira AntiVir
Uninstall this app now as it isn't compatible with Windows 10

I do not have ANY Avira product installed on the computer ... and NEVER have.

Paul
Title: Re: Can't update windows
Post by: CraigB on August 19, 2019, 08:08:33 AM
I did this today ... and am STILL getting
Avira AntiVir
Uninstall this app now as it isn't compatible with Windows 10

I do not have ANY Avira product installed on the computer ... and NEVER have.

Paul
You seem to be lost, try going to the Avira forum :)
Title: Re: Can't update windows
Post by: bob3160 on August 19, 2019, 02:27:15 PM
I did this today ... and am STILL getting
Avira AntiVir
Uninstall this app now as it isn't compatible with Windows 10

I do not have ANY Avira product installed on the computer ... and NEVER have.

Paul
Apparently you do.
Run their registry cleaner from here: https://www.avira.com/en/downloads#tools (https://www.avira.com/en/downloads#tools)
Title: Re: Can't update windows
Post by: jamester01 on August 19, 2019, 05:58:09 PM
Try turning off the Avast self protection feature.
--snip

So I did turn it off and then reran the update, and got the same message.  Do I need to restart after turning the self protection off, then update, then turn it back on?
Title: Re: Can't update windows
Post by: bob3160 on August 19, 2019, 06:21:49 PM
Try turning off the Avast self protection feature.
--snip

So I did turn it off and then reran the update, and got the same message.  Do I need to restart after turning the self protection off, then update, then turn it back on?
No, Which update is it and what operating system? If windows 10 what version?
Title: Re: Can't update windows
Post by: Paul929 on August 19, 2019, 09:13:14 PM
I did this today ... and am STILL getting
Avira AntiVir
Uninstall this app now as it isn't compatible with Windows 10

I do not have ANY Avira product installed on the computer ... and NEVER have.

Paul
Apparently you do.
Run their registry cleaner from here: https://www.avira.com/en/downloads#tools (https://www.avira.com/en/downloads#tools)

Bob3160 - downloaded and run that tool several times and rebooted and retried the update.  Still fails.  Any other suggestions?
Title: Re: Can't update windows
Post by: Paul929 on August 19, 2019, 09:17:45 PM
Try turning off the Avast self protection feature.
--snip

So I did turn it off and then reran the update, and got the same message.  Do I need to restart after turning the self protection off, then update, then turn it back on?
No, Which update is it and what operating system? If windows 10 what version?
Me too - updating from Windows 10 17134 to Windows 10 1903
Title: Re: Can't update windows
Post by: bob3160 on August 19, 2019, 09:27:46 PM
Try turning off the Avast self protection feature.
--snip

So I did turn it off and then reran the update, and got the same message.  Do I need to restart after turning the self protection off, then update, then turn it back on?
No, Which update is it and what operating system? If windows 10 what version?
Me too - updating from Windows 10 17134 to Windows 10 1903
Here is what it took for me to update my systems to 1903,
https://forum.avast.com/index.php?topic=156141.msg1506768#msg1506768 (https://forum.avast.com/index.php?topic=156141.msg1506768#msg1506768)
To do a complete removal of Avast, follow the first part of these instructions, namely the removal part:

Clean Install of Avast:
https://goo.gl/4Ptzkf
Are you currently getting any error messages when your upgrade to 1903 fails?
Title: Re: Can't update windows
Post by: jamester01 on August 20, 2019, 06:43:58 AM
No, Which update is it and what operating system? If windows 10 what version?

Windows 10, version 1903 is what I'm trying to update to. 
Title: Re: Can't update windows
Post by: bob3160 on August 20, 2019, 03:04:51 PM
No, Which update is it and what operating system? If windows 10 what version?

Windows 10, version 1903 is what I'm trying to update to.
Read my reply in the post above yours.
Title: Re: Can't update windows
Post by: jamester01 on August 20, 2019, 06:13:55 PM
No, Which update is it and what operating system? If windows 10 what version?

Windows 10, version 1903 is what I'm trying to update to.
Read my reply in the post above yours.

Well then.  That actually made things a little worse. 

I downloaded avastclear.exe, moved it to my desktop. 
restarted into safe mode, tried to run it, it gave me an error that it was corrupted.  So I casually tried to use it from my downloads file and it gave me the same issue that it was corrupted and couldn't run.  after that all my files in downloads were deleted. all my important documents on my desktop were deleted.... and issues everywhere.
Title: Re: Can't update windows
Post by: bob3160 on August 20, 2019, 06:22:44 PM
File corrupted means something went wrong when you downloaded it.
The fix is to download it again.
The instructions also don't state to go into safe mode and run the program.
Title: Re: Can't update windows
Post by: jamester01 on August 20, 2019, 06:29:06 PM
File corrupted means something went wrong when you downloaded it.
The fix is to download it again.
The instructions also don't state to go into safe mode and run the program.

I was able to download it again and this time all my files are gone, I had to restart my computer. I can't login.  My internet browsers are locked up. I'm forced to reinstall Windows because my computer is now freezing when I type anything into the start menu.  I've lost literally thousands of hours of work
Title: Re: Can't update windows
Post by: bob3160 on August 20, 2019, 09:39:06 PM
Is System Restore active on your system? If so, hold down the shift key when you restart the system
and select the recovery mode when your system restarts.
If you have no restorepoints, hopefully you have an image backup to restore your system.
Title: Re: Can't update windows
Post by: jamester01 on August 20, 2019, 09:41:39 PM
Is System Restore active on your system? If so, hold down the shift key when you restart the system
and select the recovery mode when your system restarts.
If you have no restorepoints, hopefully you have an image backup to restore your system.

Apparently it wasn't.  I tried that earlier and no restore points were available.  I might have had an image on my second hard drive but I don't know how long ago it was backed up to it.
Title: Re: Can't update windows
Post by: bob3160 on August 20, 2019, 10:06:45 PM
Is System Restore active on your system? If so, hold down the shift key when you restart the system
and select the recovery mode when your system restarts.
If you have no restorepoints, hopefully you have an image backup to restore your system.

Apparently it wasn't.  I tried that earlier and no restore points were available.  I might have had an image on my second hard drive but I don't know how long ago it was backed up to it.
Unfortunately at this point it's too late to stress the importance of making regular image backups. I also don't have any easy fix
to reverse this problem.


Title: Re: Can't update windows
Post by: jamester01 on August 20, 2019, 10:09:49 PM
Is System Restore active on your system? If so, hold down the shift key when you restart the system
and select the recovery mode when your system restarts.
If you have no restorepoints, hopefully you have an image backup to restore your system.

Apparently it wasn't.  I tried that earlier and no restore points were available.  I might have had an image on my second hard drive but I don't know how long ago it was backed up to it.
Unfortunately at this point it's too late to stress the importance of making regular image backups. I also don't have any easy fix
to reverse this problem.

Yeah I know.  Thanks for trying.  I'm pretty sure the tool corruption just messed everything up.  Luckily most my stuff is on my second and third HDD but some of my most important stuff is on my primary SSD that looks like what was messed up.
Title: Re: Can't update windows
Post by: bob3160 on August 20, 2019, 10:44:57 PM
I am having the same issue, did you find a fix for this? Thanks!
Please start your own topic and explain exactly what your problem is.