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Avast Products => Avast Mac Security => Topic started by: holtgoddard on August 19, 2019, 02:41:43 AM

Title: Avast Won't Uninstall or Update
Post by: holtgoddard on August 19, 2019, 02:41:43 AM
Hi.  Hoping this great forum can help.

I have an Avast installation that apparently hasn't successfully updated in almost 5 years, since the registration expired in 2014.  I would like to uninstall and reinstall.  The problem is that I have gone through the usual uninstall process on the Mac - I've gone to the menu bar and clicked on uninstall.  The program just sits for a few minutes and then crashes.

Any thoughts?
Title: Re: Avast Won't Uninstall or Update
Post by: ondrej.kolacek on August 23, 2019, 09:53:21 AM
Hello,
try to run this from terminal

sudo /Applications/Avast.app/Contents/Backend/hub/uninstall.sh

this should hopefully do the trick
Kind regards,
Ondrej Kolacek
Title: Re: Avast Won't Uninstall or Update
Post by: holtgoddard on August 23, 2019, 01:31:59 PM
Thanks.  I will give that a try.
Title: Re: Avast Won't Uninstall or Update
Post by: holtgoddard on August 24, 2019, 05:20:30 PM
Ondrej,

Thanks much for the advice.  The response I get is "command not found". 

Any further advice?
Title: Re: Avast Won't Uninstall or Update
Post by: ondrej.kolacek on August 26, 2019, 11:29:26 AM
Hello,
is the product you are trying to uninstall Avast Antivirus for Mac? If the AV is version 12 or older, you can try to run uninstaller from terminal via:

Code: [Select]
open /Library/Application\ Support/Avast/components/uninstall/com.avast.uninstall.app
or directly the script

Code: [Select]
sudo /Library/Application\ Support/Avast/hub/uninstall.sh
Kind regards,
Ondrej Kolacek