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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: keys13790 on August 21, 2019, 11:54:43 AM

Title: Windows 10 crash once shutting down if Avast installed and NOT if not installed
Post by: keys13790 on August 21, 2019, 11:54:43 AM

I've a problem : Windows 10 crash once shutting down with blue screen, this appears since one month on my PC.  :o

I've latest signature & latest avast soffware (Avast Internet Security) and everything is activated, Windows 10 has normal behaviour (and checked latest updates) this is just when i want to shutdown my PC that i've blue screen while shutting down.

I searched a while ...  :-X and just found that if i disable temporary all agents Avast before power down i still have problem.
BUT if i remove AVAST using Windows uninstall, my PC stop to crash while shutting down. If i reinstall latest Avast the problem appear.
So in think the problem has link with Avast. Please help !

Title: Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
Post by: Asyn on August 21, 2019, 01:11:24 PM

Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.

Title: Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
Post by: keys13790 on August 21, 2019, 06:35:31 PM

No error was found by tools and File ID is : R6NF8

Title: Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
Post by: Asyn on August 22, 2019, 05:57:06 AM

Quote from: keys13790 on August 21, 2019, 06:35:31 PM

No error was found by tools and File ID is : R6NF8

OK, I forwarded it...

Title: Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
Post by: keys13790 on August 23, 2019, 07:19:41 PM

Any news ?

Title: Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
Post by: Asyn on August 24, 2019, 05:12:17 AM

The devs are looking into it...

Title: Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
Post by: keys13790 on September 03, 2019, 11:27:19 AM

It should be nice to have an answer  :P

Title: Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
Post by: Asyn on September 03, 2019, 11:36:44 AM

Quote from: keys13790 on September 03, 2019, 11:27:19 AM

It should be nice to have an answer  :P

I forwarded it again...

Title: Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
Post by: kwiq on September 04, 2019, 03:58:43 PM

Hi keys13790,
may I ask you to set driver verifier to our  aswStm.sys driver 
https://docs.microsoft.com/en-us/windows-hardware/drivers/devtest/the-verifier-utility

Title: Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
Post by: keys13790 on September 04, 2019, 09:13:23 PM

Hi, It's set and this is some information's i got using it. Is it what you request ? i'm not familiar with this tools please can you clarify what you need from this tools ?
Please find a picture using this tools with your driver ...

Title: Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
Post by: kwiq on September 09, 2019, 01:59:03 PM

Hi keys13790,
in first dialog select radio button "Create standard settings",    Next > 
in second dialog select radio button "Select driver names from list", Next >
choose only aswStm.sys in first step because whenever verifier finds a bug it invoked BSOD !
Good luck !
 

Title: Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
Post by: keys13790 on September 16, 2019, 08:52:58 PM

I ran the tools as you suggested and no problem was found,
So what could be next step ? Open a ticket to Avast ? Else ?

Title: Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
Post by: Asyn on September 17, 2019, 09:53:09 AM

You could try the latest beta: https://forum.avast.com/index.php?board=15

Title: Re: Windows 10 crash once shutting down if Avast installed and NOT if not installed
Post by: keys13790 on September 23, 2019, 10:22:19 PM

It's same problem even after the installation of this beta  :'(