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Business Products => Avast Business => Topic started by: longwood on August 22, 2019, 03:13:44 PM

Title: Dealing with Duplicate Clients
Post by: longwood on August 22, 2019, 03:13:44 PM

Hi,

Is there an accepted method for dealing with duplicate client machines within the Cloud Console?

I upgraded some workstations to Windows 10 (from Windows 7) and resultantly (after re-installing Avast), the console contained an entry for the original Windows 7 Computer plus the upgraded Windows 10 client.

I deleted the original Windows 7 machine from the console, but unfortunately, this also uninstalled Avast from the Windows 10 machine.

What is the correct mechanism for removing orphaned computers? Any assistance would be much appreciated.

Kind Regards, Stephen

Title: Re: Dealing with Duplicate Clients
Post by: mickey.b on August 23, 2019, 11:26:59 PM

Quote from: longwood on August 22, 2019, 03:13:44 PM

Hi,

Is there an accepted method for dealing with duplicate client machines within the Cloud Console?

I upgraded some workstations to Windows 10 (from Windows 7) and resultantly (after re-installing Avast), the console contained an entry for the original Windows 7 Computer plus the upgraded Windows 10 client.

I deleted the original Windows 7 machine from the console, but unfortunately, this also uninstalled Avast from the Windows 10 machine.

What is the correct mechanism for removing orphaned computers? Any assistance would be much appreciated.

Kind Regards, Stephen

Sometimes the Cloud Console will eventually correct itself, but if not, then what you did should fix it.

Title: Re: Dealing with Duplicate Clients
Post by: longwood on August 28, 2019, 12:14:41 PM

Ok, thanks.

I will leave this a little while, and see if it resolves itself.