Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: davidjbirt on August 22, 2019, 11:35:43 PM

Title: Avast Cleanup Cancellation
Post by: davidjbirt on August 22, 2019, 11:35:43 PM

So about a 2 months i signed up for Avast Clean-up to solve on issue and entirely forgot about it. Anyway I've now been charged but seemingly no confirmation email was ever sent. Due to this i can't find my order number and when i try to find it using the online tool it says i have entered invalid information.

I have the licences number would it be possible to cancel the recurring payment with that?

Title: Re: Avast Cleanup Cancellation
Post by: BWhit on August 23, 2019, 01:04:40 PM
Hi davidjbirt,

I've managed to find your subscription now - it appears that there was a typo in your email address when you signed up for the trial (which is why you didn't receive the confirmation email to your normal email address). I have now updated the email address associated to your license to the one that you use to log into this forum.

I have cancelled the auto-renewal subscription for your Avast Cleanup license now, and you will not be automatically charged for any further subscriptions in relation to this license. I have requested an email confirming this from our distributor (Digital River), which you should receive today. You can continue to use the product until it expires on Jul/07/2020.