Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mudclam on August 24, 2019, 06:28:13 PM

Title: Smart Scan hangs at 50% every time I try to scan.
Post by: mudclam on August 24, 2019, 06:28:13 PM

When I run Smart Scan it flies through "Browser threats" and "Outdated apps" in seconds, but when it's time to start "Viruses and malware" it never goes past 0%. I keep getting the notification that scan is in progress although no progress is made. I used the Repair function without any noticeable change in my problem. Then I went to Help and wanted to Uninstall and Reinstall, but I'm afraid to uninstall because then I would not be able to see the Help instructions. I can't copy-and-paste those instructions to save them in a document.  How should I fix my Avast Premium Security so the full scan will run?

I have subscriptions to Avast Premium Security, Avast Cleanup and Avast SecureLine VPN; however, I don't use VPN because it interferes with websites that use my location.  Of course, once again, I can't copy-and-paste subscription numbers.

ADDENDUM: Cleanup shows some disk needs to be scanned, and last scan was in May. I did have a new hard drive installed in May. What needs to be adjusted in Avast when I get a new hard drive?

Title: Re: Smart Scan hangs at 50% every time I try to scan.
Post by: Dr3ii on August 25, 2019, 01:55:31 AM

Hi,

Try uninstalling the application using Avast Clear: https://www.avast.com/en-us/uninstall-utility

Then do offline installation: https://www.avast.com/download-thank-you.php?product=PRW-AVAST&locale=en-ww

Title: Re: Smart Scan hangs at 50% every time I try to scan.
Post by: bob3160 on August 25, 2019, 03:15:18 PM

Repair & Clean Install of Avast -> https://goo.gl/t7aJGq

Title: Re: Smart Scan hangs at 50% every time I try to scan.
Post by: mudclam on August 28, 2019, 11:07:09 PM

I want to say "thank you" to both of you. Both are correct, but Bob's answer is more detailed. The YouTube video really helped me to follow all steps meticulously.  Now my Avast Premium Security is running perfectly, and so are my VPN and Cleanup. Good help like this will keep me subscribing to Avast products.  Thanks!

Title: Re: Smart Scan hangs at 50% every time I try to scan.
Post by: bob3160 on August 29, 2019, 12:05:29 AM

Quote from: mudclam on August 28, 2019, 11:07:09 PM

I want to say "thank you" to both of you. Both are correct, but Bob's answer is more detailed. The YouTube video really helped me to follow all steps meticulously.  Now my Avast Premium Security is running perfectly, and so are my VPN and Cleanup. Good help like this will keep me subscribing to Avast products.  Thanks!

Happy to help. Thanks for the compliment. If you're interested, you'll find many more videos here, https://forum.avast.com/index.php?topic=93544.0