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Other => General Topics => Topic started by: sspeedstreet1 on September 03, 2019, 11:54:04 PM

Title: Frozen computer from an Avast download.
Post by: sspeedstreet1 on September 03, 2019, 11:54:04 PM

I have an HP Pavilion (Windows 10) that will not boot. I purchased Avast Internet Security. As soon as the payment went through a pop-up appeared showing a download was beginning. Odd, I thought. Said it was "preliminary to program installation" or something like that. I went back to the document I had been working on and noticed Word was really sluggish. There was a "cancel download" on the pop-up, so I did. The computer froze completely. I turned the computer off and restarted. Now it will not advance past the first "HP" logo window.

What was downloaded onto my computer?

Thanks.

Title: Re: Frozen computer from an Avast download.
Post by: sspeedstreet1 on September 05, 2019, 06:46:13 PM

There must be someone here who's seen this before?
Unless a random virus unrelated to Avast decided to strike at that moment (unlikely I  think). I really need help here. Please.

Title: Re: Frozen computer from an Avast download.
Post by: DavidR on September 05, 2019, 06:59:04 PM

I haven't seen it, but then again I only use Avast free and when I install that I use the off-line installation file.
Did you have an existing AV installed when trying to install Avast Internet Security (AIS) ?

I have reported this in the hope of drawing attention to it.

Are you able to boot this system into Safe Mode ?
If so see if you can uninstall AIS.

If you can uninstall it, you could try using the full off-line installation file (but remain connected),  direct download links for the AIS off-line installation file http://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe (http://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe).

Title: Re: Frozen computer from an Avast download.
Post by: sspeedstreet1 on September 05, 2019, 09:44:11 PM

Thanks for the response. Please keep in mind I  didn't install AIS, it started without my permission. Yes, there is anti-virus already on the computer. I had no intention of installing AIS at that time, I was only paying for it.

I just talked to the tech who has my computer. He said the OS is corupted and he has to save the data he can and do a factory reset. I hope he can save the downloads file.

Title: Re: Frozen computer from an Avast download.
Post by: DavidR on September 05, 2019, 10:01:34 PM

I don't believe you have to actually install it manually having paid for it the prelims would be getting it ready for a full install.

Whilst there could well be some pain if he can't save the downloads folder, it is a time to think about a backup and recovery strategy in the form of Hard Disk imaging software.

Title: Re: Frozen computer from an Avast download.
Post by: bob3160 on September 05, 2019, 10:09:53 PM

Try restarting the computer while depressing the Shift Key.
That should give you options to do a repair.