Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Adrian168 on September 06, 2019, 12:48:19 PM

Title: Finally this window appears!!!
Post by: Adrian168 on September 06, 2019, 12:48:19 PM

Hello Avast Team,
I was informed that Avast was upgraded.
I am waiting since 15 August ... this anounce.

Title: Re: Finally this window appears!!!
Post by: Asyn on September 06, 2019, 04:06:50 PM

Hi Adrian, thanks for sharing the screenshot - haven't seen it here yet.

Title: Re: Finally this window appears!!!
Post by: Adrian168 on September 06, 2019, 05:12:26 PM

But what about: https://forum.avast.com/index.php?topic=229258.0
What must I do?

Title: Re: Finally this window appears!!!
Post by: Asyn on September 07, 2019, 10:46:52 AM

Quote from: Adrian168 on September 06, 2019, 05:12:26 PM

But what about: https://forum.avast.com/index.php?topic=229258.0
What must I do?

Wait for an answer from Stellarman in your ACU thread.

Title: Re: Finally this window appears!!!
Post by: Adrian168 on September 07, 2019, 01:00:00 PM

Thanks, Asyn!

Title: Re: Finally this window appears!!!
Post by: Asyn on September 07, 2019, 03:47:53 PM

You're welcome.

Title: Re: Finally this window appears!!!
Post by: RejZoR on September 09, 2019, 08:40:30 PM

This is the 3rd time I got "avast! is activating features" popup nonsense. Stop showing me this. You've already activated whatever 2 times before. Not to mention I installed Premium version from scratch so what's the re to be activated anyway?!

Title: Re: Finally this window appears!!!
Post by: lukas.munduch on September 11, 2019, 07:45:55 AM

Hi RejZoR,

we would like to investigate your problem. Can you please collect logs from these folders and share it with us? Thank you.

c:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\
c:\ProgramData\AVAST Software\Avast\log\

One more question. You wrote: "I installed Premium version from scratch". It means installation on OS where AVAST has never been installed before or you uninstalled previous version and installed Premium Security or it was some reinstallation of previous installation by new Premium package? Thank you again

Lukas

Title: Re: Finally this window appears!!!
Post by: RejZoR on September 11, 2019, 09:14:49 AM

Quote from: lukas.munduch on September 11, 2019, 07:45:55 AM

Hi RejZoR,

we would like to investigate your problem. Can you please collect logs from these folders and share it with us? Thank you.

c:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\
c:\ProgramData\AVAST Software\Avast\log\

One more question. You wrote: "I installed Premium version from scratch". It means installation on OS where AVAST has never been installed before or you uninstalled previous version and installed Premium Security or it was some reinstallation of previous installation by new Premium package? Thank you again

Lukas

It was a first time installation of avast! Premium on a clean Windows 10. Haven't had it since I wrote that above so it might have fixed itself now.