Avast WEBforum

Avast Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: gregoryh on September 09, 2019, 01:45:58 AM

Title: Avast is blocking my VPN (Cyberghost)
Post by: gregoryh on September 09, 2019, 01:45:58 AM
I just have the four main shields active (File, Behaviour, Web and Mail). I am not using Avast Firewall (just the Windows Firewall) so I do not know why it is being blocked or how to stop it from being blocked. Any help would be appreciated. I am using the Premium Security version of Avast and it is up to date.
Title: Re: Avast is blocking my VPN (Cyberghost)
Post by: Pondus on September 09, 2019, 07:31:20 AM
Is there a message from avast, if so what does it say ?   screenshot


Does it work if you turn off avast real site?

https://support.avast.com/en-ww/article/Antivirus-Real-Site-FAQ
https://support.avast.com/en-ww/article/Use-Antivirus-Real-Site


Title: Re: Avast is blocking my VPN (Cyberghost)
Post by: gregoryh on September 09, 2019, 09:45:10 PM
Thanks for the quick reply. I don't have 'real site' enabled. Today I don't have any problem connecting with Cyberghost. Funny because yesterday Cyberghost refused to connect while Avast's shields were on with the message "user certificate missing". I turned off Avast's shields and I could connect again. But as soon as I re-enabled the shields I couldn't connect.