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Other => General Topics => Topic started by: zpupster on September 09, 2019, 06:16:27 PM

Title: scan is sticking on a file
Post by: zpupster on September 09, 2019, 06:16:27 PM
Hello support,

avast free version:19.7.2388 (build 19.7.4674.526)
virus definitions:190907-4
UI Version:1.0.406

I have used avast for many years with little or no trouble.

Thank You.

Recently my full virus scans are sticking. Currently my scan is stuck on a file named:
Microsoft_Provisioning_desktop.dat

It has been a couple hours now.

I have reinstalled the program a couple of times.

What should i do when this happens??

TY Craig
Title: Re: scan is sticking on a file
Post by: mchain on September 09, 2019, 07:39:05 PM
Try Updating your antivirus definitions manually by opening the avast gui (program interface)>Menu>Settings>General>Troulbleshooting>Scroll down to open old settings>Update  Click Update.

Although not mandatory, suggest you restart your system after you update to ensure the new virus definitions take.  Ensure all files are saved first.

<OR> (Full VPS updated definitions here in case you're still stuck):  https://www.avast.com/download-update (https://www.avast.com/download-update)