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Avast Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: rawforums on September 10, 2019, 05:09:30 PM

Title: Multiple Subscriptions running concurrently??
Post by: rawforums on September 10, 2019, 05:09:30 PM
I just checked my father-in-laws avast, and he seems to have 3 subscriptions running concurrently.

Avast Premium Security - Active
Renewal 9/2/2021   724 days remaining

Avast Cleanup - Active
Renewal 2/18/2020   162 days remaining

Other subscription2

Avast Premium Security
Renewal 3.11.2020   185 days remaining

Avast Premium Security
Renewal 1.5.2020   119 days remaining

I don't know why Avast would keep asking him to buy or renew subscriptions while he already has one. Since it is security related, he usually accepts (85 years old) and pays.

My Questions-
Are these 3 Premium Security running concurrently ? Or are the two not being used holding their validity period?
I asked him about refunding the top active one. He doesn't want to deal with it for a $50 refund (I would).
Anything I should do to clean up this 3 Premium subscription mess so that they don't ask him to renew and pay more for each one? I am afraid as each one expires Avast may start asking him for more money.
I come over here once a year, so it's not something I can monitor continuously.
Thanks,
Title: Re: Multiple Subscriptions running concurrently??
Post by: Asyn on September 11, 2019, 07:12:08 AM
Contact support: https://support.avast.com/contact