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Avast Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: harlemnocturn on August 18, 2006, 04:56:23 PM

Title: Startup and Graphic Problems
Post by: harlemnocturn on August 18, 2006, 04:56:23 PM
I have version 4.7 running on Windows XP Home Edition in a Gateway Solo 1450 laptop.  The program requires several starts before the program box finally stays open.  It interrupts after the memory test.  Furthermore, the drop down menu leaves a shadow of itself after clicking on it (i.e. settings).  While it is running it does this on those of other programs too.  For example, any window open with multiple cascading widows in Internet Explorer or Control Panel.  (I am running version 6.0).  I thought changing the skin would solve this, but the problem is back.  Gateway supplied me with the latest video driver, but that has not helped.  Does anyone know how to fix this problem without my having to restart the computer?
Title: Re: Startup and Graphic Problems
Post by: Lisandro on August 18, 2006, 07:43:39 PM
Will any of the possible solutions posted here help?
http://forum.avast.com/index.php?topic=22698.0
Title: Re: Startup and Graphic Problems
Post by: harlemnocturn on August 18, 2006, 10:40:41 PM
Maybe there is a solution there.  When I am running Avast automatically, Kerio is also running.  It is discouraging to see so many with the same problem.  I hope someone in this topic has a solution.  Thanks.
Title: Re: Startup and Graphic Problems
Post by: harlemnocturn on August 18, 2006, 10:43:26 PM
Maybe there is a solution there.  When I am running Avast automatically, Kerio is also running.  It is discouraging to see so many with the same problem.  I hope someone in this topic has a solution.  Thanks.
Title: Re: Startup and Graphic Problems
Post by: testy on August 18, 2006, 11:14:47 PM
Unfortunately, it is an Avast and Kerio conflict. I had to go back a few versions of Kerio and fixed it. I went to the Kerio website but I couldn't really find anything on it.
Title: Re: Startup and Graphic Problems
Post by: GeminiRose on August 19, 2006, 01:25:12 AM
Hi Testy, Just reading your post about going back a few on your kerio. Would you advise me to or just wait?  I also have avast, which I have really liked until now but am sure getting dismayed with Kerio & avast. I am to the point I don't know what to do.  I would change my firewall to something else but had heard that kerio was so good. I am or was, almost ready to pay for it but think I will wait.  I hate to have to stop to reboot after everytime I try to go into avast because of those what ever they are's left on my screen. It's even happening now on other things as well.
Anyone got any ideas what's next?  What else is a good firewall?

Thanks All! 

Gemini Rose
Title: Re: Startup and Graphic Problems
Post by: testy on August 19, 2006, 03:07:45 AM
I have been using Kerio because it doesn't seem to be such a resource hog as ZA.  I was also temporarily using AVG but I didn't feel as secure with it.  I like the Webshield on Avast.  Just go here and select an older version of Kerio. 

http://www.filehippo.com/download_kerio_personal_firewall/?468


I'm going to wait for the next Kerio update and try again soon.  I'm sure they will fix it.
Title: Re: Startup and Graphic Problems
Post by: Lisandro on August 19, 2006, 03:11:30 AM
I am sure getting dismayed with Kerio & avast.
I've give up on Kerio too... I did not have this issue with avast but Comodo is giving me the same protection with much less trouble...

What else is a good firewall?
http://www.firewallleaktester.com/tests.php
http://www.thefreecountry.com/security/firewalls.shtml
http://www.freebyte.com/antivirus/#onlinescanners

And tons of avast forums threads...
http://forum.avast.com/index.php?topic=22742.0;topicseen
Title: Re: Startup and Graphic Problems
Post by: GeminiRose on August 19, 2006, 03:18:17 AM
Thanks for the good info guys! It's really appreciated. I have so enjoyed my Avast, I've been using it for almost a year.  I also used to use AVG but like the web shields also.
Guess I won't give up yet! I like what I have & hate to start over. Just getting a little discouraged, but that hasn't stopped me in the past.  I haven't had many problems since I got my computer. I've had a couple of them in the 5 years since I first entered this world of wonder. What would we do without them?  Anyway, thanks to all of you. Love this forum too. Lots of good help

Gemini Rose
Title: Re: Startup and Graphic Problems
Post by: testy on August 19, 2006, 05:17:27 AM
Just installed the Comodo Firewall.  thought I would give it a try. 
Title: Re: Startup and Graphic Problems
Post by: Lisandro on August 19, 2006, 05:24:43 AM
Just installed the Comodo Firewall.  thought I would give it a try. 
Feel free to ask for help if you need  8)
Title: Re: Startup and Graphic Problems
Post by: harlemnocturn on August 19, 2006, 01:15:25 PM
Forgive the duplicate post from yesterday.  I am inspecting all the threads and will probably uninstall Kerio to see if that helps.  I would not go back to Zone Alarm.  Its new version has problems that seem beyond repair.  The Check Update button does not return an answer and there is no information on how to fix it.
Title: Re: Startup and Graphic Problems
Post by: roro on August 19, 2006, 01:38:43 PM
I will also switch to Comodo.  I am tired of shutting down Kerio to get rid of the shadow and accessing my Avast startup box
Thanks for the information.

Ro Ro 8)
Title: Re: Startup and Graphic Problems
Post by: Lisandro on August 19, 2006, 02:43:03 PM
I would not go back to Zone Alarm.
The free options would be Comodo, Jetico, Sygate and even Outpost free...
Title: Re: Startup and Graphic Problems
Post by: harlemnocturn on August 19, 2006, 02:43:43 PM
This is certainly an active forum even if it does not pinpoint the problem.  Let me state what I did so far based on similar topics.  alanrf suggested that the problem may be in Settings and Appearance.  igor stated that it may be due to a bug in Windows.  The Microsoft Newsgroup pages have so many problems that it is too difficult to obtain help there.  One of Microsoft's Vice Presidents was so rude in his email to me that I am ready to design a new system without Microsoft.  Eddy suggested a repair of Avast.  The problem is still not fixed and I still have to shut down to get rid of a left-over.  Next I will uninstall Kerio.
Title: Re: Startup and Graphic Problems
Post by: harlemnocturn on August 19, 2006, 04:57:39 PM
I just deactivated Kerio and I experienced no problems with drop down menus.  The problem did not occur in Avast.  The menus in Internet Explorer and the programs in the system tray no longer display as light and transparent as they did with just Avast active.  So, I concur with those who say that the most recent version of Kerio is the problem.  However, for Comodo users, they also have a competing antivirus program as well which may draw users away from Avast.  What about running Avast with just Windows Firewall?  After all, cable requires a router which is also suppose to offer firewall protection.
Title: Re: Startup and Graphic Problems
Post by: DavidR on August 19, 2006, 05:31:33 PM
The Comodo AV is no match for avast or even close at this time it is just out of beta (pre 1.0 release version)I believe but very much still in development.
Quote
Comodo AntiVirus 1.1 beta, all subsequent beta versions and the final release version will each be available free to both home and business users

The person who called XP's fire_all a firewall should be hung, drawn, quartered, shot and given a good kicking for good measure. A firedoor that only protects you from fire from one side isn't a firedoor. The XP fire_all doesn't provide protection against unauthorised outbound internet connections.

Any malware that manages to get past your defences will have free reign to connect to the internet to either download more of the same, pass your personal data (user names, passwords, keylogger retrieved data, etc.) or open a backdoor to your computer, so outbound protection is essential.
Title: Re: Startup and Graphic Problems
Post by: testy on August 19, 2006, 06:09:41 PM
Until that update of Kerio a week or so ago, I had no problems with the firewall.  I was perfectly happy with it.  Of all the firewalls, I think ZA is the easiest to use.  Everything is self explanatory.  No need to spend hours reading faq sheets and other bull with ZA.  My problem was with its use of resources, it took forever to load when the computer was rebooted.  Kerio, took a little more time to get used to the way it went about doing things,  many trips to its website and reading over faq sheets.  I finally worked it all out.  Comodo on the other hand is confusing, I "did" read the faq sheets and read over the website before installing.  Didn't explain itself very well.  After many hours searching on its website I discover it has a pre-approved list of programs Comodo has determined is safe for access to internet.  I'm a little confused IE was pre-approved but Outlook Express isn't.  I also don't like the way you have to open Comodo.  When it opens, you have to go to a Comodo Launch Pad, the hit another button to open the interface where you can check setting or do anything else you might need to do.  Annoying.  My 2 cents for what it's worth.
Title: Re: Startup and Graphic Problems
Post by: roro on August 20, 2006, 08:31:58 AM
I did uninstall Kerio and install Comodo Free Firewall.  Everything is working fine now.
I haven't found Comodo a problem at all so far.
Also it certainly won't encourage me giving up my Avast for Comodo Antivirus.  :o
Avast is definitely my antivirus of choice.
 BTW, I had been having a problem with my graphics program and that has been solved too; although I can't imagine what one had to do with the other.

Good Luck!

Ro Ro 8)
Title: Re: Startup and Graphic Problems
Post by: alanrf on August 20, 2006, 09:05:35 AM
I have no wish to appear defensive (or reason to do so) but I hope that harlemnocturn will understand that the majority of us participating in this forum are fellow avast users. 

For most of us, we do not have the resources to emulate exactly (if it be known - often sketchy in this forum) the user's environment - so we are just fellow users trying to help.

It seems that user participation may have pinpointed the issue but I will confess a disappointment with the contribution of the avast team to this issue - and leave it at that (though noting that the avast folks are entitled to summer vacations with their families too).

On firewalls - risking the wrath of someone I much respect (Hi David!) I am continuing the four month experiment I started on my new machine just using Windows XP Firewall (even though I understand and largely agree with the oft stated viewpoint of DavidR). 

I rather agree with the summary of testy.  Most of those I support are on ZoneAlarm - cos it is easy to understand.  I tried Comodo but it was not something I feel comfortable trying to get those I support to use. 

I think the one I really want to use is Outpost - but that is just the geek in me and it seems to offer the most information and flexibility of reporting interface conditions that I want. 
Title: Re: Startup and Graphic Problems
Post by: DavidR on August 20, 2006, 02:23:33 PM
Quote from: alanrf
On firewalls - risking the wrath of someone I much respect (Hi David!) I am continuing the four month experiment I started on my new machine just using Windows XP Firewall (even though I understand and largely agree with the oft stated viewpoint of DavidR).

I have no problem with that, your savvy enough to keep out of trouble in the first place so if you don't get infected by a trojan downloader or key logger, etc. that is going to want to connect to the internet, you could get away with it. But, you are realistic in what you recommend to those you support, a firewall ZA with outbound protection that is simple to use with a friendly user interface for your average user.

With the security systems in place, a more secure browser than IE6, DropMyRights, etc. I too could just use the XP firewall, which is good at stealthing your ports, but I use Outpost Pro. However, for the average user outbound firewall protection is a additional link in the security chain for when stuff does get past their defences.
Title: Re: Startup and Graphic Problems
Post by: harlemnocturn on August 20, 2006, 11:03:39 PM
For the benefit of alanrf I have no problem with this forum because I was able to isolate the problem and will most likely uninstall Kerio if their Technical Support does not respond favorably.  The real thorn in our sides is that company also known by the abbreviation MS.  Originally I thought the problem was in Internet Explorer.  They won't even fix their defective web pages so users can scroll down and navigate them.  Incidentally, I thought Kerio and Avast were made to be compatible.  I used to run Zone Alarm with another antivirus program, until I saw that the latest version of Zone Alarm did not run as well as the previous.  Was I wrong to believe that Avast and Zone Alarm were incompatible?
Title: Re: Startup and Graphic Problems
Post by: DavidR on August 20, 2006, 11:13:07 PM
There was a version of avast for Kerio so time ago but that was based on an older version of Kerio. Up until recently avast and Kerio worked well together.

Many of those experiencing problems (not just relating to this topic) with the latest Kerio are going back to an earlier version 2.5 or there abouts.
Title: Re: Startup and Graphic Problems
Post by: alanrf on August 20, 2006, 11:15:26 PM
I had no problem with running the ZoneAlarm free versions for a long period with avast.  The folks I support are using avast (free) and ZA (free) without problems. 

The only issue I know of is one issue between ZoneAlarm Pro and avast.  This is covered in a warning box when avast is installed with options to avoid the problem.  I will not go into more detail since it is well covered elsewhere in the forum.
Title: Re: Startup and Graphic Problems
Post by: harlemnocturn on August 21, 2006, 01:35:33 AM
I now remember that when I updated Zone Alarm I did not uninstall the previous version - I updated the older one.  Most likely I ought to have done a clean install of the program.  Still, I am curious as to whether Sunbelt is going to respond to my email.
Title: Re: Startup and Graphic Problems
Post by: testy on August 21, 2006, 04:05:02 AM
I never had any problem with ZA except that I hated how long it to to load when the computer was rebooted.  Kerio and Comodo seem to load much faster.
Title: Re: Startup and Graphic Problems
Post by: GeminiRose on August 21, 2006, 04:29:18 AM
Hi!  I uninstalled Kerio & installed Zone Alarm. Hope I'm not sorry now.  I haven't had a problem since. My machine runs really good. WHEW
 I didn't know for sure what to do in ZA, but I think it was Kim Komando that said not to run anymore than one firewall/antivirus/spyware at the same time so am running spysweeper with all it's shields running, I shut off ZA's spy program it has but that's the one I don't know if I should turn back on for sure too.  I also have win patrol running. I've shut off mail scanning by both ZA & Avast. They say the mail is just like any other files & we don't need email scanning by antivirus. True or not? I'm no expert but everything seems to be runnning great so far. No more shadow problems or any other with my AVast.  On my zone alarm I will run periodic scans with their spy program as well as my spy bot, Adaware, & spydoctor. Does this setup sound reasonable or is there anything I should change?

Thanks once again for all the help! It's much appreciated

GeminiRose
Title: Re: Startup and Graphic Problems
Post by: testy on August 21, 2006, 04:40:18 AM
I wouldn't turn off Avast e-mail scanning.  It is so fast you hardly notice it.
Title: Re: Startup and Graphic Problems
Post by: harlemnocturn on August 21, 2006, 04:43:53 AM
GeminiRose

I am no expert compared to those other participants on this forum, especially the moderators; however, when I took the A+ course at DeVry my instructor told me to consider myself one.  So, I leave the rest of the figuring on that up to you.  Anyway, one of the reasons I went in for the alternative programs as opposed to the ones that come with computers is that they can scan incoming and outgoing email messages, though you might be able to set up your ISP to do some of that nowadays.  Anyway these messages and attachments are a primary means where malicious codes enter into the system.  As far as scanning, everything that you do helps.

harlemnocturn
Title: Re: Startup and Graphic Problems
Post by: GeminiRose on August 21, 2006, 05:04:51 AM
 :)  Thanks, Harlemnocturn & Testy. Turned back on my email scan in ZA but left Avast's off.  I'm trying the 15 day trial of ZA Pro. So far I really like it better than I did Kerio.

I'm glad they allow these trials, because who knows for sure what they need or want if you haven't tried them.

GeminiRose
Title: Re: Startup and Graphic Problems
Post by: alanrf on August 21, 2006, 05:46:49 AM
OK ... I always said I wouldn't ever really be an avast enthusiast, but honestly, if you have the choice of avast free and ZoneAlarm free together (they work just fine) why not make ZA your firewall and avast your AV including your email scans?  It costs nothing ... zero. 

Title: Re: Startup and Graphic Problems
Post by: Lisandro on August 21, 2006, 05:53:27 AM
I always said I wouldn't ever really be an avast enthusiast
Why not?  ::)
Title: Re: Startup and Graphic Problems
Post by: DavidR on August 21, 2006, 02:53:12 PM
I shut off ZA's spy program it has but that's the one I don't know if I should turn back on for sure too.  I also have win patrol running.
That is wise, my firewall also has an anti-spyware plug-in with that running it scans lots of file on boot and avast is forced to scan those same files, slowing boot times because of this. With other anti-spyware cover you don't need the gimics of the firewall one.

I've shut off mail scanning by both ZA & Avast. They say the mail is just like any other files & we don't need email scanning by antivirus. True or not?
Who are they because you should stop listening to them ? Emails aren't just like other files, multiple emails are often stored in a single file, e.g. Outlook Express uses a database file .dbx any infected email would have to be extracted from that .dbx database file if it wasn't detected/scanned before it was saved there.

The act of extracting an infected email from the .dbx database file could either fail or corrupt the .dbx file rendering it useless and the emails in it that weren't infected also lost to you. It is also very common for some AVs to treat these files as a normal file and delete the whole file and however many emails that are stored within it. So emails are not the same as normal files. ThunderBird in its FAQs warns of ths possibility about AVs deteting this type of email folder/database file with the loss of all emails in that database.

So no you shouldn't disable the avast Internet Mail scanner as it scans email before it is stored, making the above problem less of an issue. Prevention is much better than treatment.
Title: Re: Startup and Graphic Problems
Post by: GeminiRose on August 21, 2006, 04:28:12 PM
 :)  Thank you David for your good advice! I thought about it last nite & went in and turned avast back on. Made me too nervous to be without. I've never had a virus & don't want any!  Saw another setting also, do you have it send it to your inbox or tell it to discard unconditionally? The default was to send it to inbox.

Thanks so much for the advice :)  It's always good to learn before the fact not after.

GeminiRose
Title: Re: Startup and Graphic Problems
Post by: DavidR on August 21, 2006, 05:05:23 PM
<snip>
Saw another setting also, do you have it send it to your inbox or tell it to discard unconditionally? The default was to send it to inbox.

Thanks so much for the advice :)  It's always good to learn before the fact not after.

GeminiRose
I don't know what your email program is  ?
The Internet Mail provider doesn't have this option, only the Outlook/Exchange (for MS Outlook, not express). So if you are using MS Outlook then you would choose Discard Unconditionally or move to another Outlook folder (like infected or suspect emails, etc.) if you wanted to investigate them. However, for you purposes Discard Unconditionally would be the best option.
Title: Re: Startup and Graphic Problems
Post by: GeminiRose on August 21, 2006, 05:39:56 PM
My email program is Outlook Express

GeminiRose
Title: Re: Startup and Graphic Problems
Post by: DavidR on August 21, 2006, 06:21:56 PM
Then you don't require the Outlook/Exchange provider/plug-in enabled (Terminate it) and this option isn't available to you in Outlook Express/Internet mail provider.
Title: Re: Startup and Graphic Problems
Post by: harlemnocturn on August 28, 2006, 02:52:59 AM
Fellow Avast users, it was on August 19, over a week ago, that I emailed Sunbelt.  Still, no response.  So, I uninstalled Kerio and now have Zone Alarm, which seems more promising than my last remembrance.  This time I did a clean install.
Title: Re: Startup and Graphic Problems
Post by: Lisandro on August 28, 2006, 03:41:55 AM
Fellow Avast users, it was on August 19, over a week ago, that I emailed Sunbelt.  Still, no response.
Before it was bought by Sunbelt, Kerio support wasn't that bad if I remember correctly...
Anyway, I think Comodo is better than ZA free. If you want a little bit more secure and configurable firewall...  ;)
Title: Re: Startup and Graphic Problems
Post by: testy on August 28, 2006, 05:27:36 AM
Be sure to use the Beta version of Comodo.  It is so much better.  The stable version is being released sometime next week but why wait?  Click on the second hyperlink in the link I am providing to download the beta version.

http://www.wilderssecurity.com/showthread.php?p=820478

After installation, you can go to "msconfig" and tun off the "Comodo Launch Pad".