Avast WEBforum

Business Products => Avast Business => Cloud Management Console & Clients => Topic started by: Michael1526 on September 13, 2019, 11:11:06 PM

Title: Avast Secureline uninstalled it self from Avast Business pro Plus.
Post by: Michael1526 on September 13, 2019, 11:11:06 PM
Why would the business agent, uninstall a standalone installation, Secureline VPN?

The Avast Business Pro Plus, client installation via the Cloud management console, worked for a long time along side SecureLine then suddenly it uninstalled the VPN secureline to bypass the Kill switch.

This situation caused privacy leaks on client installations, caused by AVAST.

Proof of this, which happend to me:
[2019-09-11 12:00:25.371] [info   ] [SB.VPN     ] [16844:20140] VPN Service Bridge::UninstallImpl: Running "C:\Program Files\AVAST Software\SecureLine\unins000.exe" /verysilent /norestart /restartexitcode=8 /suppressmsgboxes

Any reason?

Title: Re: Avast Secureline uninstalled it self from Avast Business pro Plus.
Post by: Asyn on September 14, 2019, 09:36:57 AM
Contact business support: https://www.avast.com/business-support-contact-form.php
Title: Re: Avast Secureline uninstalled it self from Avast Business pro Plus.
Post by: Michael1526 on September 14, 2019, 10:28:15 AM
No need for a forum then?

seeing that all responses are :
Contact support.

A forum with lots of Pointing rather than actually assisting.

I Did what you suggested and their response was, Avast wont uninstall its own software.
Still waiting for more feedback.

Either they know or they don't and that is why i am posting on a forum.

I just proved them wrong and need forum input..
Title: Re: Avast Secureline uninstalled it self from Avast Business pro Plus.
Post by: Asyn on September 14, 2019, 05:36:19 PM
Quote from: Michael1526 on September 14, 2019, 10:28:15 AM
I just proved them wrong and need forum input..
The business guys will be back on Monday.
Title: Re: Avast Secureline uninstalled it self from Avast Business pro Plus.
Post by: Michael1526 on September 14, 2019, 09:24:14 PM
Ok.

I will be patient.

Thanks.
Title: Re: Avast Secureline uninstalled it self from Avast Business pro Plus.
Post by: mickey.b on September 17, 2019, 08:43:32 PM
Quote from: Michael1526 on September 13, 2019, 11:11:06 PM
Why would the business agent, uninstall a standalone installation, Secureline VPN?

The Avast Business Pro Plus, client installation via the Cloud management console, worked for a long time along side SecureLine then suddenly it uninstalled the VPN secureline to bypass the Kill switch.

This situation caused privacy leaks on client installations, caused by AVAST.

Proof of this, which happend to me:
[2019-09-11 12:00:25.371] [info   ] [SB.VPN     ] [16844:20140] VPN Service Bridge::UninstallImpl: Running "C:\Program Files\AVAST Software\SecureLine\unins000.exe" /verysilent /norestart /restartexitcode=8 /suppressmsgboxes

Any reason?

This was a known bug issue, but should've been resolved. If you haven't done so already, we'll need for you to create a case at Avast Business Support (https://www.avast.com/business-support-contact-form.php) and we'll need log files from this device following the instructions at Submitting a support file using the Avast Support Tool (https://support.avast.com/article/Submit-support-file). Please include either the File ID or the filename of the ZIP archive uploaded to our server in the Description.