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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: newhorizons on September 24, 2019, 02:51:38 PM

Title: [Avast Premium Security] Bank Mode doesn't work
Post by: newhorizons on September 24, 2019, 02:51:38 PM
Version: Avast Premium Security 19.8.2393 (build 19.8.4793.535)

System: Windows 10 Pro

Description: Bank Mode is empty and doesn't show any browser.
Title: Re: [Avast Premium Security] Bank Mode doesn't work
Post by: Asyn on September 24, 2019, 02:57:03 PM
Known issue, but you could try the workaround: https://forum.avast.com/index.php?topic=229461.msg1520220#msg1520220
Title: Re: [Avast Premium Security] Bank Mode doesn't work
Post by: r@vast on September 24, 2019, 03:12:05 PM
Hi,

Thank you for reporting this issue.

We are currently working on this issue, and we hope to release a fix as soon as possible.

In the meantime, could you try this temporary workaround, please?
Go to Avast -> Menu -> Settings -> Troubleshooting and enable passive mode. Then reboot the PC, and check if Bank Mode is working and disable passive mode again.
Title: Re: [Avast Premium Security] Bank Mode doesn't work
Post by: newhorizons on September 24, 2019, 08:13:14 PM
Thanks, I will try the suggested fix.
Title: Re: [Avast Premium Security] Bank Mode doesn't work
Post by: schmidthouse on September 25, 2019, 07:19:02 PM
Thanks, I will try the suggested fix.

It is not a fix; it is a temporary "workaround" that has its own security risks
The real fix has been found and will be distributed through an update very soon.

Developers channel:
Quote by Lukas  "We have this fixed and we will release the fix as an update".
Title: Re: [Avast Premium Security] Bank Mode doesn't work
Post by: bob3160 on September 25, 2019, 09:59:58 PM
Hi,

Thank you for reporting this issue.

We are currently working on this issue, and we hope to release a fix as soon as possible.

In the meantime, could you try this temporary workaround, please?
Go to Avast -> Menu -> Settings -> Troubleshooting and enable passive mode. Then reboot the PC, and check if Bank Mode is working and disable passive mode again.
I'm surprised that a workaround that has security risks is being suggested from Avast.  :(
Title: Re: [Avast Premium Security] Bank Mode doesn't work
Post by: r@vast on September 27, 2019, 08:43:41 AM
Hi,

Bank mode should now work again.
Please see this post. https://forum.avast.com/index.php?topic=226983.msg1520564#msg1520564